Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Chantel Munsie

Summary

Administration and customer service-oriented professional with a wide range of skills and experience to make a positive contribution in any workplace. Successful career in the travel and tourism industry has honed my ability to deliver quality service through a highly organized approach and deep understanding of products and business practices. Thrive in developing professional relationships that foster trust and collaboration.

Overview

12
12
years of professional experience

Work History

Full time Carer

01.2024 - Current

Administration Officer

East Coast Car Rentals
01.2022 - 01.2023

Call Centre Agent

East Coast Car Rentals
01.2020 - 01.2022

Customer Service Officer (ATO Contract)

Serco Asia Pacific
01.2019 - 12.2019

Transport Information Desk (Volunteer Contract)

Commonwealth Games Gold Coast 2018
01.2018 - 12.2018

Cruise Sales Consultant

I.C.E. Vacations
01.2017 - 12.2017

Full Time Study

01.2013 - 12.2016

Education

Bachelor of Social Science -

Swinburne University of Technology
01.2016

Certificate III Travel and Tourism -

Gold Coast College of Business
01.1999

Certificate II Introductory Hospitality -

HTC Vocational Institute
01.1998

Associate Diploma of Business - Marketing

Macleay College
Sydney, NSW
01.1995

Skills

  • Proficiency in various software packages
  • Relationship building with organizations and authorities
  • Rapid acquisition of product and service knowledge
  • Strong understanding of policies and procedures
  • Office administration expertise
  • Exceptional research skills
  • Sales and marketing acumen
  • Well-developed customer service skills
  • Logical and analytical approach
  • Meticulous attention to detail
  • Excellent communication skills
  • Superior time management and prioritization abilities
  • Experience in training and mentoring new staff
  • Consistently met Key Performance Indicators (KPIs)
  • Strong rapport-building with customers

References

Available on request

Timeline

Full time Carer

01.2024 - Current

Administration Officer

East Coast Car Rentals
01.2022 - 01.2023

Call Centre Agent

East Coast Car Rentals
01.2020 - 01.2022

Customer Service Officer (ATO Contract)

Serco Asia Pacific
01.2019 - 12.2019

Transport Information Desk (Volunteer Contract)

Commonwealth Games Gold Coast 2018
01.2018 - 12.2018

Cruise Sales Consultant

I.C.E. Vacations
01.2017 - 12.2017

Full Time Study

01.2013 - 12.2016

Certificate III Travel and Tourism -

Gold Coast College of Business

Certificate II Introductory Hospitality -

HTC Vocational Institute

Associate Diploma of Business - Marketing

Macleay College

Bachelor of Social Science -

Swinburne University of Technology
Chantel Munsie