Cen Ma
Sydney,NSW
Summary
I am a focused postgraduate student who is fluent in Mandarin and skilled in delivering caring and compassionate support to address student well-being issues. I am well-versed in university referral pathways, policies and procedures that allows me to implement strategies to communicate effectively with students. Equipped with the trauma-Informed CARE framework as a crisis supporter at Lifeline, i am able to de-escalate and intervene effectively with students experiencing trauma.
Overview
3
3
years of professional experience
Work History
Peer Support Advisor
University Of Sydney
06.2022 - Current
- Familiar with University referral pathways, procedures and processes, including knowledge of relevant obligations affecting student well-being.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Observed strict regulations and procedures regarding each individual and implemented them appropriately to maintain confidentiality of personal and health information.
- contributed to the development and implementation of student well-being referral processes and general university operations
- Strong communication with higher members of the team and colleagues to inform and advise them on student needs, to provide guidance and support according to university procedures.
- Supported and implemented university procedures for individuals dealing with mental health and emotional issues
- Fluent in mandarin to assist students with diverse backgrounds
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Familiar with communications platforms such as TAP, Email, Microsoft software,Wechat, WeCom and Discord.
Telephone Crisis Supporter
Lifeline
03.2023 - Current
- Provided one-off crisis support over the phone to people who could benefit from immediate and short-term assistance to cope with crisis or distress, in situations such as, sexual assault, domestic/family violence, mental health, financial stress and homelessness.
- Demonstrated ability to assess help-seeker needs and conduct relevant procedures to assist and support them appropriately.
- Demonstrated the ability to express empathy and respect for help-seekers
- The capacity to understand and help others proactively whilst maintaining clear boundaries of responsibility
- Developed great self-awareness for the needs of help-seekers.
- Developed strong communication to integrate Trauma-informed CARE Framework to support the diverse needs of help-seekers on the phone.
- Willingness and ability to respond reflectively to feedback given in training and supervision about their performance and apply that to ongoing practice
Student Leader
University Of Sydney
01.2022 - 12.2022
- Mentored other students to support collaborative learning and further promote educational objectives.
- Very familiar with the diversity in student needs, particularly their emotional, academic and cultural needs
- Attended field trips with peers to support and promote their mental and physical health
- strong problem solving skills that involves the implementation of processes and procedures that care and support student needs
Research Intern
University Of Sydney Brain And Mind Centre
03.2022 - 06.2022
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Completed research, compiled data, and assisted in timely reporting.
- Collaborated with research teams to develop project plans that aligned with target timescales.
- Managed, prepared and manipulated extensive databases.
ABA Behaviour Therapist
ABA Link
06.2021 - 07.2023
- Monitored and documented client progress using data collection techniques.
- Assessed client needs and implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
- Developed and maintained clear, individualized documentation on each patient.
- Problem-solved difficult cases with supervisors to improve gross and fine motor coordination, movement, and functioning of upper extremities of clients.
- Strong relationship management that ensures the satisfaction of clients and their respective carers
- Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally, and consistently.
- Performed behavioral therapy assessments and treatments in patients' homes without direct supervision.
Currarong Beach Mission Volunteer
Scripture Union
12.2022 - 01.2023
- Implemented strategies for successful mission outreach to grow membership.
- Cared for local Currarong community physically, emotionally and spiritually
- Organized Kids programs and worked with children with diverse needs
- Prepared and delivered mission-related presentations to church and community groups.
- Facilitated and directed outreach events for local communities in Currarong.
Social Work Volunteer
St Pauls Anglican
01.2021 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Developed strong interpersonal communication skills to promote relationship building with children in need
- Planned and delivered numerous activities and special events for programs and services for children
Education
Bachelor of Science (Honours) - Psychology
University of Sydney
Sydney, NSW02.2025
Bachelor of Science - Psychology
University of Sydney
Sydney, NSW11.2023
Skills
- Equipped with Trauma Informed Care Framework that de-escalates and intervenes in situations of crisis
- Fluent in Mandarin
- Familiar with University of Sydney student support and complaint processes
- Strong ability for data collection
- event organisation capabilities
Timeline
Telephone Crisis Supporter
Lifeline
03.2023 - Current
Currarong Beach Mission Volunteer
Scripture Union
12.2022 - 01.2023
Peer Support Advisor
University Of Sydney
06.2022 - Current
Research Intern
University Of Sydney Brain And Mind Centre
03.2022 - 06.2022
Student Leader
University Of Sydney
01.2022 - 12.2022
ABA Behaviour Therapist
ABA Link
06.2021 - 07.2023
Social Work Volunteer
St Pauls Anglican
01.2021 - Current
Bachelor of Science (Honours) - Psychology
University of Sydney
Bachelor of Science - Psychology
University of Sydney
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