CHAD WARREN
Warragul,VIC
Summary
Reputable Technician with several years of hands-on experience. Demonstrated strong work ethic, adaptability, and exceptional interpersonal skills while effectively collaborating in team environments and performing independently. Committed to utilizing existing skills while pursuing further professional development.
Overview
6
6
years of post-secondary education
16
16
years of professional experience
Work History
Service Advisor
Peter Stevens Motorcycles
Dandenong, Vic
02.2025 - Current
- Provided estimates of repair quotes, labor times and parts prices to customers.
- Efficiently communicated with technicians to ensure timely completion of services and repairs.
- Invoiced jobs, processed customer payments, and coordinated warranty support to streamline service operations.
- Promptly responded to customer inquiries via phone, email or in person.
- Resolved customer complaints to improve satisfaction and foster loyalty.
- Maintained accurate records of customer interactions and service history.
- Assisted customers with technical support.
- Educated clients on motorcycle maintenance and safety practices.
- Assisted mechanics and apprentices with industry experience and knowledge.
Head Technician
Agmoto
Pakenham, Vic
07.2023 - 02.2025
- Supervised daily operations of workshop and team of mechanics.
- Scheduled appointments and updated customers on service progress to enhance satisfaction.
- Serviced, diagnosed and repaired motorcycles, ATV's, UTV's, and ride on lawn mowers.
- Predelivery and setup of new vehicles to industry standards.
- Scheduled appointments and provided customer updates.
- Provided customer service by addressing inquiries and resolving issues., technical support and parts sales.
Motorcycle Technician
Peter Stevens Motorcycles
Dandenong, Vic
12.2013 - 12.2022
- Assisted team in achieving workshop targets while providing guidance and support to apprentices and colleagues
- Service, repairs and diagnosis of Motorcycles, ATVs, UTVs and PWC's.
- Roadworthy Inspections and Compliance Certifications
- Engaged and communicated effectively with customers, sales team, and other business departments
- Applied broad technical knowledge across multiple brands and products.
- Cultivated a strong passion for the industry to enhance team motivation and customer service.
- Exhibited commitment to maintaining a successful and organized and safe workshop environment.
Laborer
RVO Automatics and Performance
Dandenong, Vic
01.2011 - 01.2013
- Supported general workshop operations.
- General Service/Repairs of Vehicles
- Assisted in maintaining a clean and organized workspace.
- Supported inventory management by organizing materials and supplies.
- Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
Education
Vicroads Motorcycle Tester -
Kangan Institute
Melbourne, Vic 07.2021 - 07.2021
Certificate III Motorcycle Mechanical Technology -
Murray Mallee Training
Vic 01.2013 - 12.2017
Certificate 2 - Electrotechnology
Chisholm Institute
Berwick, Vic 01.2011 - 11.2011
Rosebud Secondary College
Rosebud, VicSkills
- Technical minded with willingness to learn
- Strong focus on safety and success
- Hands on, physically able
- Easily adaptable
- Excellent communication
- Sincere and genuine
Timeline
Service Advisor
Peter Stevens Motorcycles
02.2025 - Current
Head Technician
Agmoto
07.2023 - 02.2025
Vicroads Motorcycle Tester -
Kangan Institute
07.2021 - 07.2021
Motorcycle Technician
Peter Stevens Motorcycles
12.2013 - 12.2022
Certificate III Motorcycle Mechanical Technology -
Murray Mallee Training
01.2013 - 12.2017
Certificate 2 - Electrotechnology
Chisholm Institute
01.2011 - 11.2011
Laborer
RVO Automatics and Performance
01.2011 - 01.2013
Rosebud Secondary College