Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chaewon Bang

Strathfield,NSW

Summary

Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations.

Overview

6
6
years of professional experience

Work History

F&B Attendant

Sheraton grand hydepark
sydney
10.2023 - Current
  • Enhanced customer satisfaction by providing efficient and attentive service during busy periods.
  • Assisted in maintaining a clean and organized dining area, ensuring a pleasant atmosphere for guests.
  • Improved team productivity by working collaboratively with colleagues to handle high-volume shifts.
  • Contributed to increased sales through upselling menu items and promoting daily specials.
  • Boosted customer loyalty through friendly interactions and genuine care for their dining experience.
  • Provided comprehensive training for new F&B Attendants, fostering a positive work environment and strong teamwork ethic.
  • Maximized table turnover rates through effective time management skills while still upholding excellent service standards for patrons.
  • Assisted in the creation of staff schedules, taking into account availability and business needs to optimize coverage during peak times.
  • Trained new staff members on company policies and procedures.

Main Barista and All-rounder

Maldini's Espresso
02.2021 - 10.2023
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Used POS system to accurately enter orders and process payments.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Dining Hall Server

Dokkebi Izakaya
04.2020 - 01.2022
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Maximized quality assurance by completing frequent line checks.
  • Developed unique events and special promotions to drive sales.

Restaurant Hall Staff Member

Yume Sushi
01.2018 - 12.2019
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Addressed customer complaints and inquiries to verify satisfaction.

Education

High School Diploma -

Burwoodgirls Highschool
Sydney, NSW
10.2020

No Degree - Leadership And Management

Centennialcollege
Sydney, NSW
07.2023

RSA Certificate

Skills

  • Stocking Supplies and Retail Products
  • Hospitality and Accommodation
  • Billing and Payment Processing
  • Equipment and Store Cleaning
  • New Hire Training
  • Prepare Products

Timeline

F&B Attendant

Sheraton grand hydepark
10.2023 - Current

Main Barista and All-rounder

Maldini's Espresso
02.2021 - 10.2023

Dining Hall Server

Dokkebi Izakaya
04.2020 - 01.2022

Restaurant Hall Staff Member

Yume Sushi
01.2018 - 12.2019

High School Diploma -

Burwoodgirls Highschool

No Degree - Leadership And Management

Centennialcollege

RSA Certificate

Similar Profiles

CREATE PROFILE
Chaewon Bang