Chananchida Sawatphanich
Beecroft,NSW
Summary
I am keen to build on my customer service skills and experience in a challenging professional environment. I take pride in my attention to detail and ability to effectively manage my time. I can work under pressure and to a consistently high standard. I have experiences in manage with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
7
7
years of professional experience
Work History
Office Planner
Pacific National
03.2024 - Current
- Enhanced project efficiency by developing and implementing effective planning strategies.
- Streamlined workflow processes for improved team productivity and project outcomes.
- Achieved on-time completion of projects with diligent scheduling and resource management.
- Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
Cafe Supervisor
Three Beans Cafe
04.2023 - Current
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Secured daily cash by verifying totals and making nightly deposits.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Managed display products effectively to achieve consistent sales with minimal waste.
Restaurant Manager
Verace Pizzeria
02.2022 - 04.2023
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reply email and organise booking and function for the customer.
Waitress
Verace Pizzeria
10.2021 - 02.2022
- Prepare the place at the front of the restaurant and take care of the customer, serving the drink, food, making coffee, and closing.
All-rounder
Castle Cove Golf Club
02.2019 - 12.2022
- Was responsible for daily duties/ managing of the golf club café which include making coffee, kitchen hand, preparing food for the week, customer service, final takings for the day and frequent use of POS to complete sales
Production Line
Complementary Medicines Group PTY Ltd
04.2020 - 07.2021
- Daily duties included packing a variety of medicines, labelling medicine bottles and quality controls such as checking final product
Waitress
Spoonful Thai Restaurant
01.2018 - 02.2019
- Prepare the place at the front of the restaurant and take care of the customer, serving the drink, food, and making coffee
STM international PTY,Ltd
09.2017 - 01.2018
- Sale and marketing
- To promote the new Australian perfume brand on the shopping centre and the domestic airport
Waitress
Tower Thai Restaurant
05.2017 - 09.2017
- Ensures full mise -en-place is prepared prior to start of service and replenished afterwards, communicating with kitchen staff and deliver the best customer service.
Education
Certificate IV in Business -
CBC NSW, Sydney Global College
Sydney, NSWDiploma of Hospitality - Management
CBC NSW, Australia Institute OfTechnology And Education
Sydney, NSWDiploma of Hospitality -
CBC NSW, APEX Institute of Education
Sydney, NSWSydney Cert IV of Commercial Cookery -
APEX Institute of Education
Paramatta, NSWDiploma - General English
CBC, APEX Institute of Education
Sydney, NSWBachelor of Arts - Business English
Assumption University
Bangkok, ThailandHigh School Diploma -
Sydney Global College
North Sydney11.2024
Skills
- Hiring and Training
- Teamwork and Collaboration
- Front of House Management
- Menu Planning
- Customer Service Best Practices
- Staff Development Talent
- Employee Schedule Management
- Shift Management
- Dynamic, Friendly Hostess
- Customer Loyalty
- POS Terminal Operation
- Multitasking and Organize
Affiliations
- Bachelor Degree faculty of Arts Major Business English
- Certificate IV Cookery course
- Diploma of Hospitality Management
- Certificate IV Business
- Diploma of Leadership & Management
- Advance Diploma of Leadership & Management
- Completed the RSA and RCG course
-Completed Advanced Techniques Semi
- Permanent makeup for 3D Eyebrows
Languages
Thai
Native or Bilingual
English
Full Professional
Timeline
Office Planner
Pacific National
03.2024 - Current
Cafe Supervisor
Three Beans Cafe
04.2023 - Current
Restaurant Manager
Verace Pizzeria
02.2022 - 04.2023
Waitress
Verace Pizzeria
10.2021 - 02.2022
Production Line
Complementary Medicines Group PTY Ltd
04.2020 - 07.2021
All-rounder
Castle Cove Golf Club
02.2019 - 12.2022
Waitress
Spoonful Thai Restaurant
01.2018 - 02.2019
STM international PTY,Ltd
09.2017 - 01.2018
Waitress
Tower Thai Restaurant
05.2017 - 09.2017
Certificate IV in Business -
CBC NSW, Sydney Global College
Diploma of Hospitality - Management
CBC NSW, Australia Institute OfTechnology And Education
Diploma of Hospitality -
CBC NSW, APEX Institute of Education
Sydney Cert IV of Commercial Cookery -
APEX Institute of Education
Diploma - General English
CBC, APEX Institute of Education
Bachelor of Arts - Business English
Assumption University
High School Diploma -
Sydney Global College
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