Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chancel Ngaba

Two Rocks,WA

Summary

Motivated Bartender with experience working closely with teammates to serve guests. Diligently follows recipes to prepare food ingredients and complete dishes. Conscientious and self-directed professional successful at working quickly and accurately. Motivated Hospitality with 6 years of experience in food service. Detail-oriented and adept at food preparation and plating. Recognized for unwavering focus on food handling safety. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer consultant position. Ready to help team achieve company goals.

Driven Customer Service Consultant with significant experience in managing customer concerns and inquiries. Demonstrates strong problem-solving skills, ability to build rapport with diverse clientele, and adeptness at maintaining high-level customer satisfaction. Recognized for delivery of quality service, resulting in increased customer retention rates and positive feedback.

Overview

16
16
years of professional experience
8054
8054
years of post-secondary education

Work History

Customer Service Consultant

Aussiebroadband
Burswood, WA
10.2021 - Current
  • Assisted customers with inquiries and technical issues regarding broadband services.
  • Provided solutions to enhance customer satisfaction and service efficiency.
  • Collaborated with technical teams to resolve complex service problems quickly.
  • Trained new staff on customer service protocols and best practices.
  • Analyzed customer feedback to identify trends for service improvement initiatives.
  • Greeted customers and answered inquiries promptly and professionally.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed relationships with customers to ensure repeat business opportunities.
  • Maintained current knowledge of new products, services, promotions and other changes that may affect the customer experience.
  • Conducted outbound calls to follow up on pending orders or resolve ongoing issues quickly.
  • Performed troubleshooting steps to identify root cause of technical problems.
  • Demonstrated strong organizational skills by managing multiple tasks simultaneously under tight deadlines.
  • Provided accurate information regarding product features, pricing, availability and services.

FOOD & BEVERAGE ATTENDANT

The Left Bank
01.2017 - 01.2021
  • Taking and preparing beverage orders
  • Customer service
  • Cash handling and EFTPOS use
  • Basic food handling for preparing garnishes
  • Setting up function rooms
  • Assisting with function service
  • Manual handling
  • General housekeeping including areas around the venue
  • Set up and pack down before and after service

TRADES ASSISTANT

Karratha Painting
01.2019 - 12.2019
  • Spray Painting using 2pak and 3 coat systems
  • Prepping projects for paint including applying primers
  • Flash painting
  • Assisting blasters as required

PLASTERING LABOURER

Lenzo Plasterer
01.2015 - 01.2017
  • Float Plastering and Sand finishTexture plastering
  • General cleaning duties

Car Detailer

Sunshine Car Detailing
01.2013 - 01.2014
  • Vacuuming cars
  • Polishing cars
  • Use of car cleaning chemicals
  • Other duties as required by manager

LABOURER

Water Solutions
01.2012 - 01.2013
  • General labour work
  • Installation of water tanks
  • Digging holes
  • Brick paving
  • Follow all WH&S policies

MACHINE/FORKLIFT OPERATOR

Austral Brick
01.2011 - 01.2012
  • Operating forklifts and bobcats
  • Strong awareness of WH&S procedures
  • Operating brick making machinery
  • General labouring
  • Loading and unloading

PROCESS WORKER/FORKLIFT OPERATOR

Mrs Mac's
01.2010 - 01.2011
  • Line production work
  • Forklift operator
  • Follow all WH&S procedures
  • Other duties as directed by Manager

Education

Certificate II - Warehousing

Just Careers

White Card - Construction Industry

Availing Training

Senior First Aid -

Thornlie TAFE

Certificate II - Music

Cyril Jackson Senior Campus

Skills

  • Special Requests
  • Timely Food Delivery
  • Wait Staff Support
  • Silverware and Glassware
  • Restocking
  • Customer service

Timeline

Customer Service Consultant

Aussiebroadband
10.2021 - Current

TRADES ASSISTANT

Karratha Painting
01.2019 - 12.2019

FOOD & BEVERAGE ATTENDANT

The Left Bank
01.2017 - 01.2021

PLASTERING LABOURER

Lenzo Plasterer
01.2015 - 01.2017

Car Detailer

Sunshine Car Detailing
01.2013 - 01.2014

LABOURER

Water Solutions
01.2012 - 01.2013

MACHINE/FORKLIFT OPERATOR

Austral Brick
01.2011 - 01.2012

PROCESS WORKER/FORKLIFT OPERATOR

Mrs Mac's
01.2010 - 01.2011

Certificate II - Warehousing

Just Careers

White Card - Construction Industry

Availing Training

Senior First Aid -

Thornlie TAFE

Certificate II - Music

Cyril Jackson Senior Campus
Chancel Ngaba