Chanchal Sharma
Seacliff,SA
Summary
Central coordinator with 2+ years in HR operations and high-volume service delivery. Expertise in employee lifecycle support, onboarding, workforce planning, and HR documentation compliance. Collaborated with 25+ hiring managers across 7+ accounts, enhancing efficiency by 15% and supporting campaigns that generated over 40,000 qualified leads.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Sale Associate
Poolwerx
North Brighton, SA
11.2025 - Current
- Acted as the first point of contact for customer inquiries via phone and internal platforms, managing service requests with professionalism, asking clarifying questions to assess needs, and ensuring timely, accurate resolution.
Coordinated job scheduling and technician allocations, reviewed and verified invoices, and maintained accurate service documentation across POS and internal systems, ensuring data integrity and compliance with organizational standards.
Supported operational workflows behind the scenes by updating internal systems, monitoring job progress, resolving administrative queries, and collaborating with team members to ensure processes remained smooth, compliant, and customer-centered.
Team leader & Barista
BP X Convenience
North Brighton, SA
03.2024 - 02.2026
- Led onboarding for new team members, coordinated shift schedules, and provided day-to-day operational support, acting as a reliable first point of contact for staff questions in a fast-paced retail environment.
- Maintained accurate financial and operational records using Microsoft Office (Excel and Word), producing clear documentation to support reporting accuracy and audit readiness.
- Applied structured problem solving to identify and address process gaps in inventory and supplier management, improving workflow consistency while supporting safe, compliant operations.
- Promoted workplace health and safety compliance by monitoring day-to-day practices, and reinforcing WHS requirements during shifts and team onboarding.
Client Servicing Executive
Infinity Quest
01.2023 - 12.2023
- Served as primary contact for high-volume service requests across 7+ accounts, triaging inquiries and providing timely updates while meeting SLA commitments.
- Prepared and maintained accurate contract lifecycle reports and internal correspondence using Microsoft Office to ensure documentation quality and data integrity.
- Resolved operational and system issues by collaborating with operations and technology teams, applying structured problem-solving to enhance workflows and increase efficiency by 15%.
- Coordinated service requests and operational documentation for large-scale campaigns generating over 40,000 qualified leads, adapting to shifting priorities while maintaining current records.
Senior Talent Acquisition Specialist
Infinity Quest
10.2022 - 12.2022
- Managed full-cycle recruitment and end-to-end employee lifecycle support, handling sourcing, onboarding coordination, employment correspondence, and compliant HR documentation to maintain accurate records, and a smooth employee experience.
- Served as a primary point of contact for leaders and candidates, responding to recruitment and HR process queries with clear written and verbal communication, and tailoring guidance to the complexity of each request.
- Built working relationships with over 25 hiring managers to gather role requirements, support workforce planning, and increase referral activity by 50%.
- Coached leaders on HR systems and recruitment platforms, improving data accuracy, and resolving system and process issues quickly to keep hiring and onboarding activities on track.
- Applied contemporary HR practices and compliance requirements when preparing and maintaining HR documentation and employment correspondence, supporting consistent, audit-ready processes.
Education
MBA - Business Analytics
University of Adelaide
Adelaide, SA01-2026
BBA - Bachelor of Commerce
Indian Institute of Management And Commerce
Hyderabad, India08-2021
Skills
- Data analysis and visualization: Python, Power BI, Tableau
- Advanced MS Excel, Word
- Analytical thinking
- Team collaboration
- Adaptability
- Teamwork
- Time management
Certification
Fundamentals of Digital Marketing (Content Marketing, Display Advertising, E
commerce and Email marketing)
commerce and Email marketing)
Timeline
Sale Associate
Poolwerx
11.2025 - Current
Team leader & Barista
BP X Convenience
03.2024 - 02.2026
Client Servicing Executive
Infinity Quest
01.2023 - 12.2023
Senior Talent Acquisition Specialist
Infinity Quest
10.2022 - 12.2022
MBA - Business Analytics
University of Adelaide
BBA - Bachelor of Commerce
Indian Institute of Management And Commerce