Chanel Leaupepe
Panania ,NSW
Summary
Dynamic retail professional with proven expertise in customer service and team leadership at Strandbags. Recognised for enhancing operational efficiency and mentoring staff, resulting in improved performance. Skilled in money handling and decision-making, I thrive in fast-paced environments, consistently delivering exceptional service and fostering a collaborative team atmosphere.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Strandbags
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Team Member
Industrie Clothing
08.2024 - 11.2024
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Team Leader
Coles Supermarket
01.2020 - 10.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Team Member
Kmart
02.2022 - 11.2023
- Kept work areas clean, organised, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor In Psychology -
Western Sydney University
Sydney, NSWSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Retail operations
- Sales strategies
- Collaboration and teamwork
- Flexible schedule
- Product knowledge
Timeline
Team Member
Industrie Clothing
08.2024 - 11.2024
Assistant Manager
Strandbags
12.2023 - Current
Team Member
Kmart
02.2022 - 11.2023
Team Leader
Coles Supermarket
01.2020 - 10.2024
Bachelor In Psychology -
Western Sydney University