Chantal Podd
Berwick,WA
Summary
Gaining experience at Rio Tinto within Warehouse operations, adept in safety and customer service. Learning store operations, enhancing customer satisfaction and building rapports with staff on the site and interstellar. Demonstrated adaptability and problem-solving skills, taking on a completely different and challenging role with a positive attitude
Overview
11
11
years of professional experience
Work History
Store Person
WorkPac/ Rio Tinto
06.2024 - Current
- Picked stock according to intersite and site requirements, preparing for transport.
- Operating equipment ,pallet jacks and forklifts
- Restocked shelves and sort all small goods to correct cages within the Warehouse
- Helped customers locate desired items, whether on site or at another Warehouse.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Ensured a clean, safe, and welcoming store environment for customers and staff alike.
- Contributed to successful annual inventory counts, ensuring accuracy and efficiency throughout the process.
- Collaborated with team members to optimise store operations and achieve performance goals.
- Maintained accurate stock levels with regular audits
- Follow all Safety procedures and report any hazard or identify issues at the pre operational check.
- Answering phone calls and assisting to the best of my ability, following up when needed.
Customer Service Officer
Telethon Speech & Hearing
01.2018 - 05.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns, through emails, sms, phone calls and face to face.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of provided services knowledge to effectively assist customers with accurate information and recommendations.
- Diary Management to increase appointment capabilities
- Training of staff
- First Aid Officer and WHS Representative
Senior Customer Service Officer
National Hearing Care
11.2013 - 10.2017
- Streamlined communication channels between departments, resulting in faster resolution times for customer issues.
- Collaborated with other departments to ensure seamless coordination in addressing cross-functional challenges faced by customers.
- Mentored and Trained new employees while supporting complex dedicated suite of products and services.
- Diary management of all clinical and offsite appointments
- Performing pure tone hearing tests and servicing of hearing aids
- Marketing to find new clinic locations and assisting with the opening clinics
- Ensuring the clinic is well maintained, equipment is working and supplies stocked.
Education
Diploma - Practice Management
NSW Oten Tafe
Sydney NSW11.2018
Certificate 4 - Sales And Merchandising
Central Tafe
Perth, WA09.2008
Skills
Adaptable learning
Loading and unloading
Heavy Lifting
Replenishing and sorting Stock
Pallet jacking
RF scanning
Warehouse Safety
Workplace Cleanliness
Picking orders
Stock Rotation
Multitasking and Organisation
Inspecting merchandise
Timeline
Store Person
WorkPac/ Rio Tinto
06.2024 - Current
Customer Service Officer
Telethon Speech & Hearing
01.2018 - 05.2024
Senior Customer Service Officer
National Hearing Care
11.2013 - 10.2017
Diploma - Practice Management
NSW Oten Tafe
Certificate 4 - Sales And Merchandising
Central Tafe
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