Chantel Behenna
Adelaide,SA
Summary
I'm a highly motivated and dedicated individual looking to expand upon the skills I have gained throughout my personal development, whilst also seeking to leverage off of the management and customer services skills I have acquired throughout working in the hospitality industry.
I'm seeking to build a long-term career in a new work environment that allows me the ability to grow both on a professional level and personal level within a company and build values that are essential to the workplace and what they strive for.
The ability to be faced with new daily challenges, training and being part of collaborative workplace environment motivates and excites me to become a part of new team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bistro Attendant/Gaming Manager/RP
Old Noarlunga Hotel
Old Noarlunga, SA
11.2020 - Current
- Greeted customers and took orders in a friendly manner.
- Prepared hot/cold beverages such as coffee, tea, cocktails, and mocktails.
- Demonstrated accurate cash handling and sales and managed cash, debit and credit transactions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within fast-paced environment.
- Verified customer age to ensure compliance with legal requirements for certain games and areas in venue.
- Worked successfully across all betting facilities in venue - TAB, Keno and pokie machines.
Bakery Manager
Dulwich Bakery
Glenelg South, SA
07.2021 - 09.2023
- Conducted daily store opening and closing procedures, including counting cash drawers, banking, ordering stock and checking all equipment for proper functioning.
- Monitored customer service staff performance and provided constructive feedback to enhance service quality.
- Organised employee schedules and rostering, ensuring adequate coverage during peak hours.
- Resolved customer complaints in a professional manner while maintaining excellent customer service standards.
- Managed inventory levels by placing orders when necessary, tracking stock movements, and verifying deliveries against invoices.
- Reviewed daily transactions reports to identify discrepancies or irregularities in sales data.
Duty Manager
TGIFRIDAYS
Oaklands Park, SA
05.2017 - 11.2020
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Provided exceptional customer service by anticipating guest needs before they arise.
Junior Team Member
Lonsdale Hotel
Lonsdale, SA
05.2013 - 05.2017
- Provided exceptional service to high volume of daily customers.
- Learned to properly handle cash transactions and process credit card payments.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
High School Diploma -
Reynella East Collage
SA12-2015
Skills
- Staff Development
- Expense Tracking
- Punctuality
- Complaint resolution - defuse volatile customer interactions while upholding company policies
- Cleaning - optimise workflow by maintaining a clean and organised work environment
- Customer Service
- Training and mentoring
- Clear and concise communication
- Able to prioritize tasks and time efficiently
Certification
- First Aid Certificate - St Johns
- Food Safety Training - DoFoodSafely
- Responsible Service of Alcohol
- Further Advanced Training - Gaming Machines
- Responsible Person
References
References available upon request.
Timeline
Bakery Manager
Dulwich Bakery
07.2021 - 09.2023
Bistro Attendant/Gaming Manager/RP
Old Noarlunga Hotel
11.2020 - Current
Duty Manager
TGIFRIDAYS
05.2017 - 11.2020
Junior Team Member
Lonsdale Hotel
05.2013 - 05.2017
High School Diploma -
Reynella East Collage
- First Aid Certificate - St Johns
- Food Safety Training - DoFoodSafely
- Responsible Service of Alcohol
- Further Advanced Training - Gaming Machines
- Responsible Person
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