Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Chantel Cantwell

Chantel Cantwell

Conder,ACT

Summary

Having managed a retail store where I led a new team to meet sales targets of over $1m in its first year in operation, and through running my own business as a florist, I have built a strong reputation across the Canberra region as a trusted business leader with excellence in customer service. For the last 20 plus years, I have worked in multiple customer service roles in retail and design. These roles allowed me to utilise my engagement and communication skills with customers and businesses. My friendly, people-oriented nature and strong verbal communication skills ensure that I leave customers and business partners feeling engaged and supported. I am creative and super organised, which, when combined with my people skills, make me an ideal candidate for a Business Development role. I have aspirations of working in a role where I can use my friendly nature, my strong network of local business partners, my organisation and people skills to bring new clients and business partners on board with the organisation that I represent.

Overview

9
9
years of professional experience

Work History

Interior Design student

CIT
01.2023

Store Manager

Miele
04.2024 - Current
  • Operating a store with a $1m plus turnover, managing operating budgets, staffing, inventory management, internal and external events.
  • Managing a team of 5-10 staff day to day, including but not limited to; achieve sales targets, run customer culinary classes, undertake learning and development opportunities.
  • Managing customer feedback, including complaints.
  • Provide insights and feedback on processes to senior management on areas for improvement across the brand.
  • Building a customer base for a new store in the region, including through radio appearances and other promotional activities.

BDM

About Space Lighting
07.2023 - 04.2024
  • Building relationships and customer engagement in commercial and residential environments
  • Supporting and assisting customers in designing their ideal spaces
  • Engagement and building new client bases through functions, events and strategic engagement
  • Developing quotations and ordering stock
  • Reconnecting with previous clients to attempt to re-establish relationships and create prospects

Learner Support Assistant (LSA)

Bonython Primary & Red Hill Primary
01.2022 - 01.2023
  • Supporting and assisting students with behavioural and high-needs
  • Communicating with staff and parents
  • Organise and planning activities for children and young people.
  • Duty of care to students
  • Assisting teachers with students and activities

Twisted Tulips florist
01.2017 - 01.2022
  • Running and managing a small business
  • Stock management and invoicing, receipting etc
  • Customer service and well as a social media presence
  • Regular workshops organised not only for participants but products and venues
  • Referees can be provided upon request

Education

Diploma - Interior Design

CIT
Canberra
02.2023

Certificate III - Retail Supervision

TAFE NSW
NSW
01.2005

Certificate III - Early Childhood Education

Communities At Work
ACT
11.2014

Certificate III - Floristry

TAFE NSW
NSW
12.2004

Skills

  • Leadership and teamwork developed from leading small teams in retail
  • Motivated and driven to achieve positive outcomes for the organisation and customers
  • Strong verbal communication skills developed over 10 years customer service
  • Creativity and flexibility which is essential in creating and maintaining a customer base
  • Accountability: I take responsibility for my actions and expect the same from my colleagues
  • Well-developed organisational and planning skills developed including forecasting sales patterns
  • Ability to use a range of computer applications, including Microsoft Word, PowerPoint, Excel and Outlook

Timeline

Store Manager

Miele
04.2024 - Current

BDM

About Space Lighting
07.2023 - 04.2024

Interior Design student

CIT
01.2023

Learner Support Assistant (LSA)

Bonython Primary & Red Hill Primary
01.2022 - 01.2023

Twisted Tulips florist
01.2017 - 01.2022

Diploma - Interior Design

CIT

Certificate III - Retail Supervision

TAFE NSW

Certificate III - Early Childhood Education

Communities At Work

Certificate III - Floristry

TAFE NSW
Chantel Cantwell