CHANTEL SMITH
Kensington
Summary
Dedicated and experienced Dental Assistant/Receptionist with a strong background in both clinical and administrative duties across diverse environments, including solo and team-based dental practices. Highly adaptable with exceptional customer service skills, proven reliability in remote and fast-paced settings, and a proactive approach to patient care and practice efficiency. Currently working in a one-dentist and hygienist practice, with the ability to give two weeks’ notice.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Assistant/Receptionist
South Calley Dental
11.2023 - Current
- Chairside assisting and clinical support for dentist and hygienist
- Instrument sterilisation and infection control in line with ADA practice standards
- Reception duties: scheduling appointments, managing calls and patient enquiries
- Maintaining accurate patient records, processing accounts, HICAPS transactions and claims
- Liaising with labs, preparing daily financial reports, and coordinating patient care
Dental Assistant/Receptionist
Southlands Dental
08.2022 - 11.2023
- Performed a full range of dental assisting and front desk tasks
- Delivered high-quality patient service, managed appointment book and billing
- Used Dental4Windows for record keeping and claim processing
- Supported workflow coordination within the team
Station Hand / Governess / Hospitality Roles
Various
01.2017 - 01.2022
- Worked across various stations and outback properties in Queensland and Western Australia
- Roles included cattle mustering, machinery operation, vehicle maintenance, and education support
- Developed strong independence, resilience, and teamwork in remote settings
- Hospitality experience includes bar and waitressing in high-pressure environments
Dental Assistant
1300SMILES
11.2020 - 01.2021
- Assisted with procedures, infection control, and patient education
- Managed bookings and dental records with Dental4Windows
Dental Assistant/ Receptionist
Dental on Louise
04.2016 - 07.2017
- Provided chairside support, processed claims, and maintained high clinical hygiene standards
- Used Exact software to manage patient data and treatment notes
Education
Year 12 Completion -
Atherton State High School
01.2015
Certificate III - Business
Skills 360
01.2015
Certificate II - Animal Studies
Atherton State High School
01.2015
Skills
- Experienced in Dental4Windows software
- Patient-focused with a calm, professional manner
- Skilled in appointment scheduling, billing and insurance claims (CBDS, DVA)
- Knowledge of infection control and sterilisation procedures
- Strong communication and coordination across clinical teams
- Able to work autonomously or collaboratively
- Adaptable, reliable, and highly organised
Certification
- RSA Certificate, Clear to Work – 2022
- Hygiene Dental Module, NHHI – 2020
Timeline
Dental Assistant/Receptionist
South Calley Dental
11.2023 - Current
Dental Assistant/Receptionist
Southlands Dental
08.2022 - 11.2023
Dental Assistant
1300SMILES
11.2020 - 01.2021
Station Hand / Governess / Hospitality Roles
Various
01.2017 - 01.2022
Dental Assistant/ Receptionist
Dental on Louise
04.2016 - 07.2017
Certificate III - Business
Skills 360
Certificate II - Animal Studies
Atherton State High School
Year 12 Completion -
Atherton State High School
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