Chantel Wilberforce
Werribee,VIC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
13
13
years of professional experience
Work History
Retail Store Manager
Velocity Activewear
05.2025 - Current
- Assisted in daily operations, ensuring smooth customer service and efficient store management.
- Supported inventory management processes, including stock replenishment and organization.
- Provided training to new staff on store policies and customer engagement techniques.
- Helped maintain visual merchandising standards to enhance product presentation.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction levels.
- Monitored sales performance and identified areas for improvement in service delivery.
- Contributed to a positive team environment through effective communication and collaboration skills.
- Controlled store inventory and reviewed cash handling and operations reports.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
Beauty Therapist/2IC Manager
Results Laser Clinic
01.2022 - 05.2025
- Delivered personalized skin and hair removal consultations to enhance client satisfaction and loyalty.
- Executed various beauty treatments, including laser hair removal, facials such as microdermabrasion, skin needling, chemical peels and LED light therapy.
- Engaged with clients to understand their needs and recommend suitable products or treatments effectively.
Retail Worker
Kmart
08.2020 - 01.2022
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Supermarket Cashier
Sims Supermarket
02.2013 - 08.2020
- Streamlined checkout processes, enhancing customer experience during peak hours.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping environment.
Education
CERT III - Business
AUSCHS
Melbourne, VIC03-2025
CERT III - Beauty Services
The Gordan
Geelong, VIC11-2016
CERT II - Retail Make-up & Skincare
The Gordan
Geelong, VIC11-2015
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Sales analysis
- Shift scheduling
- Store opening and closing
- Hiring and training
- Store banking
- Organizational skills
- Calm under pressure
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Retail Store Manager
Velocity Activewear
05.2025 - Current
Beauty Therapist/2IC Manager
Results Laser Clinic
01.2022 - 05.2025
Retail Worker
Kmart
08.2020 - 01.2022
Supermarket Cashier
Sims Supermarket
02.2013 - 08.2020
CERT III - Business
AUSCHS
CERT III - Beauty Services
The Gordan
CERT II - Retail Make-up & Skincare
The Gordan