Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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EYE SOMSANGUAN

Summary

I am a current university student seeking to explore and gain experience from the workforce. I aim to provide a professional and welcoming customer service together with creating a friendly team. I am eager to acquire new skills and knowledge as I emerge into the health industry as a future pharmacist.

Overview

6
6
years of professional experience

Work History

Dispensary Technician

Slade Pharmacy
10.2023 - Current
  • Coordinated verification and filling of daily prescriptions in high-volume.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Pharmacy/Dispensary Assistant

Hawker Pharmacy
05.2018 - 01.2024
  • Demonstrated flexibility in adapting to changing store policies or procedures as needed.
  • Greeted customers at counter and provided excellent customer service.
  • Supported team members during busy periods, ensuring timely service for all customers.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Processed payments for prescriptions and accurately completed cash and credit card transactions.
  • Delivered exceptional customer service by actively listening to customer needs and providing appropriate solutions.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Answered questions regarding medication instructions and usage.

Receptionist

Siam Orchid Traditional Thai Massage
01.2023 - 09.2023
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Retail Sale Person

Prouds The Jewellers
  • Contributed to inventory management efforts by accurately processing incoming shipments, organizing stockrooms, and conducting regular audits.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Bolstered cross-selling opportunities by proactively identifying complementary products that met customers'' needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Bachelor of Pharmacy -

University of Canberra

Bachelor of Pharmaceutical Science -

University of Canberra

Year 12 HSC -

Marian Catholic College

Skills

  • Effective communication (written and verbal)
  • Medication Packaging
  • Record Keeping and Documentation
  • Workflow Optimization
  • Organising and planning
  • Attention to details
  • Customer service
  • Medication Storage and Labelling
  • Prescription Filling
  • Collaboration and Teamwork
  • Intermediate computer literacy

Accomplishments

  • First Aid Certificate
  • Current member of the Pharmaceutical Society of Australia (PSA)
  • Current member of the Society of Hospital Pharmacist Australia (SHPA)
  • Current member of Canberra University Pharmacy student Association
  • Completed hospital pharmacy placement at Prince of Wales Hospital in 2023
  • Completed Jindalee aged care facility in 2023
  • Completed wound care training workshop run by the Pharmacy Guild of Australia
  • Completed rural pharmacy placement in 2022

References

Can be provided upon request.

Timeline

Dispensary Technician

Slade Pharmacy
10.2023 - Current

Receptionist

Siam Orchid Traditional Thai Massage
01.2023 - 09.2023

Pharmacy/Dispensary Assistant

Hawker Pharmacy
05.2018 - 01.2024

Retail Sale Person

Prouds The Jewellers

Bachelor of Pharmacy -

University of Canberra

Bachelor of Pharmaceutical Science -

University of Canberra

Year 12 HSC -

Marian Catholic College

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EYE SOMSANGUAN