Charitha Madushanka Munasinghe
Berrimah
Summary
Dynamic retail professional with a proven track record at Supercheap Auto, excelling in customer service and cash handling accuracy. Recognized for enhancing team productivity and consistently exceeding sales goals through effective product knowledge and complaint resolution. Committed to maintaining a clean, inviting store environment while fostering genuine customer connections.
Overview
3
3
years of professional experience
Work History
Retail Team Member
Supercheap Auto
02.2022 - Current
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Demonstrated adaptability by working across various departments as needed, showcasing versatility in retail skills and knowledge.
- Promoted a positive shopping environment by engaging with customers genuinely and creating memorable experiences.
- Collaborated with team members to meet daily sales goals, consistently exceeding targets throughout tenure.
- Provided personalized shopping assistance to customers through active listening and tailored recommendations based on their needs.
- Maintained updated product knowledge through regular participation in trainings, enabling confident promotion of items to potential buyers.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Enhanced team productivity by assisting in training new hires on store policies, procedures, and best practices.
- Contributed to increased sales through effective upselling techniques and product knowledge sharing with customers.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Answered incoming calls and emails to provide product information, features and benefits.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Bachelor of Science - Information Technology
Sri Lanka Institute of Information Technology
Colombo Sri Lanka12-2013
Skills
- Store maintenance
- Cash handling accuracy
- Goal-oriented mindset
- Reliability and punctuality
- Product knowledge expertise
- Professional appearance
- Customer service
- Customer assistance
- Cash register operation
- Payment processing
- Complaint handling
- Team cooperation
Timeline
Retail Team Member
Supercheap Auto
02.2022 - Current
Bachelor of Science - Information Technology
Sri Lanka Institute of Information Technology
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