Summary
Overview
Work History
Education
Skills
Languages
Referees
Timeline
Generic

Charlene Mosqueira

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

23
23
years of professional experience

Work History

Store Manager of Operations

Clayton Direct Chemist Outlet
12.2022 - Current
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
  • Manage all purchasing and stock control including twice yearly buying for our five other stores.
  • Manage all invoicing including past due accounts, including collections and sales reports.

Retail Manager

Dandenong City Pharmacy
01.2002 - 12.2022
  • Manage all aspects of a team including recruitment, training, rostering, delegating tasks, managing performances
  • Managing the daily operations of the pharmacy including budgets, ordering stock, merchandising
  • Liaise with drug representatives
  • Replenish stock
  • Prepare prescriptions and pack Dose Administration Aids
  • Process and submit PBS claim
  • Banking and End of Day book
  • Monthly Workcover and TAC accounts
  • Preparation and delivery of QCPP accreditation

Pharmacy Assistant

Moore's The Chemist
01.2001 - 01.2004
  • Assisting patients with enquiries and offering advice
  • Ordering, invoicing and processing credits
  • Planograms
  • Replenishing stock and maintaining inventory levels
  • NDSS



Education

High School Diploma -

Cleeland Secondary College
Dandenong, VIC
11.2020

Certificate IV Community Pharmacy

Pharmacy Guild Of Australia
Hawthorn, VIC
12.2007

Skills

  • Fred Dispense
  • Webster Care
  • Safe Scripts
  • Excellent written and oral communication skills
  • Highly Organised
  • Fluent in English and Spanish
  • Skilled Problem solver
  • Team player with exception leadership skills

Languages

Spanish
Native or Bilingual

Referees

Monica Su

Pharmacist in Charge

Dandenong City Pharmacy

0430003140


Norton Gold 

Pharmacist 

0413310948


Doron Bitterfeld

Pharmacist

Clayton Direct Chemist Outlet 

0432448993

Timeline

Store Manager of Operations

Clayton Direct Chemist Outlet
12.2022 - Current

Retail Manager

Dandenong City Pharmacy
01.2002 - 12.2022

Pharmacy Assistant

Moore's The Chemist
01.2001 - 01.2004

High School Diploma -

Cleeland Secondary College

Certificate IV Community Pharmacy

Pharmacy Guild Of Australia

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Charlene Mosqueira