Charles Gent
Joondalup,WA
Summary
A highly motivated individual with a proven track record at enhancing community sports engagement and streamlining facility operations. Skilled in time management, teamwork and professional communication, I've significantly improved customer satisfaction and operational efficiency. With strong communication skills and natural leadership which helps to engage with customers to strive for success.
Overview
9
9
years of professional experience
Work History
Sport and Recreation Officer
City Of Joondalup
2023.04 - Current
- Assisting community sports clubs with their ground and venue bookings, floodlighting, grant queries and governance.
- Complete weekly lighting programming in accordance to club ground bookings and check programming for facility access.
- Deliver and operate club development programs for sports clubs, which includes sponsorship workshops, strategic planning sessions, discussing facility and club upgrades as well as discussing and completing grant queries or applications.
- Operate the organisations bookings system, to assess, approve, and modify preseason, winter and summer bookings.
- Daily communication with the clubs via emails and phone calls as well as meeting with the club volunteers face to face to discuss club operations.
- Attend site meetings for facility upgrades, facility handovers and managing dual club membership at facilities.
- Ensure all clubs within the community are up to date on payments and to manage outstanding fees accordingly.
Facility Bookings and Administration Officer
City Of Joondalup
2022.07 - 2023.04
- Complete weekly and monthly banking, consisting of bond payments, refunds, online payments, and direct debit payments.
- Issue swipe cards and keys weekly to casual hirers, as well as managing existing keys for regular hirers.
- Operate the organisations bookings system to assess, approve, and modify casual and regular bookings.
- Assisting co-workers with phone calls, facility issues, and covering in their roles when there are staff shortages.
- Monitor and approve KidSport applications
Sales Representative and Warehouse Assistant
IMO Pacific
2015.05 - 2022.07
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting potential wholesale clients.
- Manage and pick customer orders to distribute globally.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking.
Education
Bachelors Degree - Sport, Recreation And Event Management
Edith Cowan University
Perth, WA01.2023
High School Diploma -
Belridge Senior High School
Beldon, WA2018
Skills
- Time Management
- Computer Literacy
- Professional Written and Verbal Communication
- Hard Working
- Team Player
- Leadership
- Enthusiastic
- Administrative Experience
- Local Sports Knowledge
- Local Government Experience
Timeline
Sport and Recreation Officer
City Of Joondalup
2023.04 - Current
Facility Bookings and Administration Officer
City Of Joondalup
2022.07 - 2023.04
Sales Representative and Warehouse Assistant
IMO Pacific
2015.05 - 2022.07
Bachelors Degree - Sport, Recreation And Event Management
Edith Cowan University
High School Diploma -
Belridge Senior High School