- Home Lab & Virtualization: Built and maintain a home server environment to practice virtualization (using Proxmox or Hyper-V) and Linux operating systems (Ubuntu/Debian)
- Network Configuration: Managing local home network infrastructure, experimenting with VLAN segmentation, subnetting, and firewall rules to simulate enterprise environments
- Self-Hosting & Services: deploying and maintaining local services such as Pi-hole (for DNS management/ad-blocking), media servers (Plex/Jellyfin), and Network Attached Storage (NAS)
- UAV/Drones: Piloting and maintaining UAVs, utilizing technical understanding of GPS and wireless transmission protocols
Charles Hage
Redland Bay,QLD
Summary
Aspiring Network & Cloud Engineer currently pursuing a Diploma in Information Technology. Combines growing technical knowledge in networking and cloud infrastructure with over 3 years of high-performance customer service experience at Woolworths. Proven ability to troubleshoot technical issues (POS/Self-Checkout systems) under pressure and explain complex information to non-technical users. Highly organized, security-conscious, and seeking an entry-level IT or Help Desk opportunity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
Woolworths
01.2021 - Current
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and product knowledge.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Enforced strict age verification policies (RSA) for tobacco and liquor sales, ensuring full compliance with Queensland laws.
- Handled high-volume cash and card transactions with 100% accuracy, balancing the till at the end of shifts with zero discrepancies.
Education
Diploma - Information Technology (Advanced Networking & Clou
TAFE QLD
QLD12-2025
Statement of Attainment - Responsible Service of Alcohol (RSA)
5 Star Online Training
Online02-2024
High School Diploma -
Faith Lutheran College
Redland Bay, QLD11-2023
Certificate II in Engineering Pathways - Engineering
Skills Generation
Redland Bay, QLD11-2021
Skills
- Cash handling
- Customer focus
- Customer service
- Conflict Resolution
- Customer complaint resolution
- POS system operation
- OHS & Safety Compliance
- Responsible Service of Alcohol (RSA)
- Regulatory Compliance
- Cyber Security Awareness
- Computer Literacy
- Technical Troubleshooting
Certification
- Cisco Certified Network Associate (CCNA): (Currently completing curriculum via TAFE QLD).
- Amazon web service: (Currently completing curriculum via TAFE QLD)
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Team Member
Woolworths
01.2021 - Current
Diploma - Information Technology (Advanced Networking & Clou
TAFE QLD
Statement of Attainment - Responsible Service of Alcohol (RSA)
5 Star Online Training
High School Diploma -
Faith Lutheran College
Certificate II in Engineering Pathways - Engineering
Skills Generation