Mushfika Jahan
Melbourne,VIC
Summary
A highly motivated and experienced sales professional with a proven track record of delivering exceptional customer service and exceeding sales targets. Possessing strong communication and interpersonal skills, as well as the ability to work independently and as part of a team. Demonstrated ability to learn quickly, adapt to new environments, and effectively manage time and priorities.
Overview
2
2
years of professional experience
Work History
Customer Service Team Member
American Mart
41 Paislley Street,Footscray, VIC
09.2023 - Current
- Provide excellent customer service by addressing customer inquiries, resolving complaints, and upselling products
- Manage and maintain inventory levels, including ordering and receiving merchandise, and stocking shelves
- Process cash, credit, and debit transactions accurately and efficiently
- Maintain a clean and organized store environment.
Front of Staff
Central West Charcoal Chicken
11.2023 - 01.2024
- Operated the cash register, collected payments, and provided change to customers
- Took and prepared customer orders, ensuring accuracy and timely delivery
- Maintained the cleanliness of the restaurant, including restocking supplies and cleaning the dining area.
Retail Sales Associate
UNIQLO Bangladesh
06.2022 - 11.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
- Increased sales revenue through effective product recommendations tailored to individual customers
- Collaborated with team members to meet and exceed monthly sales targets consistently
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
Education
Bachelor of IT -
Federation University Australia
07.2026
High School Diploma -
Shaheed Anowar Girls College
01.2021
Skills
- Excellent customer service and sales skills
- Mastery of Microsoft Office programs (Word, Excel, PowerPoint, Database)
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Great food and workplace safety handling skills
- Strong time management and prioritization skills
- Good knowledge of modern technology and machinery
- Marketing, promoting and social media handling skills
- Cash Handling
- POS System Operation
- Call Management
Languages
English
Professional
Bengali
Professional
Hindi
Professional
Timeline
Front of Staff
Central West Charcoal Chicken
11.2023 - 01.2024
Customer Service Team Member
American Mart
09.2023 - Current
Retail Sales Associate
UNIQLO Bangladesh
06.2022 - 11.2022
Bachelor of IT -
Federation University Australia
High School Diploma -
Shaheed Anowar Girls College
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