Charli Collins
Templestowe Lower,VIC
Summary
A confident and outgoing student, with strong communication skills and a 'can do' attitude, seeking an intermediate or experienced job where I can demonstrate my customer service skills. Very quick learner who enjoys a challenge and I am looking forward to contributing to a successful environment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated team player with extensive expertise in sports medicine and athlete support. Well-versed in rendering aid and preparing athletes for activities with effective taping, bracing and padding. Bring 15 months experience in the field.
Overview
3
3
years of professional experience
Work History
Casual Work in Food Trucks
Private Company
10.2023 - Current
- Customer service, cooking, cleaning etc.
- Coordinated with other departments to optimize space usage within warehouse environment.
- Adhered to safety protocols, resulting in decrease of workplace accidents.
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Sports Trainer
Diamond Creek Football Netball Club
02.2023 - Current
- Taping/strapping, massages, first aid etc.
- Planned medical coverage for away meets and tournaments.
- Collaborated with coaching staff to devise sport-specific strength training routines that addressed individual weaknesses while enhancing overall power output.
- Applied therapeutic modalities and procedures to treat injuries.
- Ensured safe practice environments by maintaining equipment quality standards and adhering to safety protocols.
- Communicated with head trainer and doctors about patient needs.
Sports Trainer
Diamond Creek Football Netball Club
02.2023 - Current
- Taping/strapping, massages, first aid etc.
- Planned medical coverage for away meets and tournaments.
- Collaborated with coaching staff to devise sport-specific strength training routines that addressed individual weaknesses while enhancing overall power output.
- Applied therapeutic modalities and procedures to treat injuries.
- Communicated with head trainer and doctors about patient needs.
- Evaluated and triaged athletic injuries for doctor.
Selling Raffle Tickets
Football Club
04.2022 - 09.2023
- Enhanced event atmosphere with a positive attitude and high energy, contributing to successful fundraising experience.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to event marketing, sales and brand promotion.
Customer Service
SquiresLoft Steakhouse
08.2022 - 02.2023
- Clearing/Re-setting tables, greeting customers, front desk, computer work, running food and drinks, cleaning etc.
- Demonstrated leadership skills in managing projects from concept to completion.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Food Trucks
Rusti Group Jobs
09.2021 - 01.2022
- Customer service, cooking using deep fryer and grill, cleaning etc.
Doreen General Store
01.2021 - 01.2022
- Customer service, cooking using grill and deep fryer, opening/closing store, barista etc.
Education
No Degree - High School Student
St Helena Secondary College
St Helena Secondary College09.2024
Skills
- Self-Management
- Communication
- Ability to seek assistance
- First Aid Certified
- CPR training
- Working with Children's Check
- Customer Service
- Teamwork and Collaboration
- Computer Skills
- Calm Under Pressure
Accomplishments
- 2023 Diamond Creek Women's Junior Football Club U18 Team Captain
- 2022 Diamond Creek Women's Junior Football Club U16 Team Captain
- 2021 Diamond Creek Women's Junior Football Club U16 Team Captain
- 2020 St Helena Secondary College Netball Academy
- 2020 Diamond Creek Netball Club U15s Division 2
- 2020 Diamond Creek Women's Junior U14s Season Cancelled due to Covid
- 2019 Diamond Creek U/14's Women Junior Football Premiers
- 2018 - 2019 Representative Netball, Diamond Creek Netball Club U.13s
- 2018 Diamond Creek Netball Club Representative U13s Runner Up B&F
- 2017 Represented Diamond Creek East Primary School State Football
Additional Qualifications
- Level 2 first aid certificate, including CPR
- Working With Children Check
- Certificate I & II in Sport and Recreation
- Level 1 Sports Trainer Certificate
References
- Elise Disher, Family friend, 0419 548 020
- Gordon Rozario, U18 Football Coach, 0407 469 589
Hobbies and Interests
- Cooking
- Helping The Community
- Gym
- Going on Walks
- Spending time with friends and family
Timeline
Casual Work in Food Trucks
Private Company
10.2023 - Current
Sports Trainer
Diamond Creek Football Netball Club
02.2023 - Current
Sports Trainer
Diamond Creek Football Netball Club
02.2023 - Current
Customer Service
SquiresLoft Steakhouse
08.2022 - 02.2023
Selling Raffle Tickets
Football Club
04.2022 - 09.2023
Food Trucks
Rusti Group Jobs
09.2021 - 01.2022
Doreen General Store
01.2021 - 01.2022
No Degree - High School Student
St Helena Secondary College
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