Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Charli Daher

Sydney,NSW

Summary

Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. With a wide range of knowledge spanning from clothing to accessories and shoes, and my friendly nature, I am able to provide a seamless shopping experience for all types of customers

Overview

3
3
years of professional experience

Work History

Retail Assistant

Betts Group
Sydney, Australia
04.2024 - Current
  • Responsible for providing a high level of customer service, diagnosing customer wants, handling money, reaching individual KPIs, aiding customers, setting targets, dealing with difficult customers, and visual merchandising.

Retail Assistant

Universal Store
Sydney, Australia
11.2021 - 04.2024
  • Greeted customers upon entry to the store and provided a positive shopping experience.
  • Processed payments using cash register, credit card machine and POS system.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.
  • Trusted with a supervisor role due to a strong work ethic, ability to control the floor team, and demonstrating a high level of customer service.

Assistant Store Manager

Universal Store
Sydney, Australia
11.2023 - 02.2024
  • Day-to-day responsibilities involved providing a high level of customer service, setting hourly, daily, weekly, and monthly targets, handling recruitment, maintaining communication lines with managers and area managers, ensuring the day runs smoothly, and training staff
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Education

Bachelor of Psychology -

Macquarie University
09.2024

Mount St Benedict College
01.2021

Skills

  • Customer service
  • Time management
  • Dealing with difficult customers
  • Team management
  • Setting budgets and targets
  • Visual merchandising
  • Complaint Handling
  • POS System Operation
  • Upselling strategies
  • Product Knowledge

References

References available upon request.

Timeline

Retail Assistant

Betts Group
04.2024 - Current

Assistant Store Manager

Universal Store
11.2023 - 02.2024

Retail Assistant

Universal Store
11.2021 - 04.2024

Bachelor of Psychology -

Macquarie University

Mount St Benedict College

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Charli Daher