Charlie Black
MCKINNON,Victoria
Summary
An experienced hospitality manger, with a wealth of knowledge in the industry. With experience in operations and logistics planning, staff management, sales and customer service. Looking to move into a new industry with a keen interest in business finance and sales. Work well in a face paced, competitive team oriented environment.
Overview
7
7
years of professional experience
Work History
Beverage Manager
Mr. MIyagi
WINDSOR, Victoria
10.2020 - Current
- Managed bar and wait staff and helped direct hiring program.
- Developed strong relationships with suppliers resulting in discounts and priority ordering for low stock items.
- Identified areas of opportunity for beverage sales by analyzing customer feedback, removing slow moving stock lines and finding seasonal trends.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- During lockdown periods, managed one night stand program. Ran logistics and service moving Mr. Miyagi's kitchen to over 50 locations across Melbourne.
- Responsible for bar and wait staff training who predominantly have no experience in the industry, and promoting and up-skilling employees in service and staff management areas as well as back end reporting and financials.
Bar Tender
Mr. Miyagi
WINDSOR, Victoria
05.2017 - 09.2020
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Ran trial shifts for new potential employees.
- Was responsible for stock take, maintenance and batching of all cocktails, ensuring quality control and correct reporting to limit loss of inventory or revenue for the business.
- Customer service and patron control of intoxicated guests.
- Developed opening and closing checklists and deep clean lists for the bar.
Tour Guide
AAT Kings
Yulara, NT
09.2016 - 12.2016
- Accredited guide for Uluru-Kata Tjuta national park.
- After two months was put in charge of Training all apprentice guides to educate on information to present to tourists and travelers.
- Ran tours with groups of up to 55 people for 2-12 hours, informing guests of the natural and cultural history of one the most culturally significant areas in Australia.
- Responsible for crowd control and safety of large groups of people often with significant cultural and language barriers.
Tour Leader
Wildlands Wetlands Safari
Marrakai , NT
03.2016 - 09.2016
- Researched information on the hundreds of species of wildlife of Kakadu National park to provide accurate, detailed tours.
- Responsible for driving and operating a boat with inexperienced guests on crocodile infested waterways.
- Built personal relationships with guests to provide positive experience's, and promote strong reviews to garner new and return customers.
- Responsible for Boat cleaning and maintenance.
Supervisor
Burgers On Barkly
St Kilda, VIC
01.2014 - 02.2016
- Maintained clean and well-organized work areas to avoid food violations or unnecessary work delays due to hazards or inefficient layouts.
- Food preparation, cooking and customer service in a fast paced late night environment.
- Staff training and hiring of new employees.
- Financials and cash up daily
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Education
Certificate III - Uluru Tour Guide Accreditation
Charles Darwin University
Alice Springs, NT09.2016
High School Diploma -
Caulfield Grammar School
St. Kilda, VIC11.2015
Skills
- Problem Solving
- Training and up-skilling others
- Relationship Building
- Logistics
- Communication
- Leadership
- Teamwork
Timeline
Beverage Manager
Mr. MIyagi
10.2020 - Current
Bar Tender
Mr. Miyagi
05.2017 - 09.2020
Tour Guide
AAT Kings
09.2016 - 12.2016
Tour Leader
Wildlands Wetlands Safari
03.2016 - 09.2016
Supervisor
Burgers On Barkly
01.2014 - 02.2016
Certificate III - Uluru Tour Guide Accreditation
Charles Darwin University
High School Diploma -
Caulfield Grammar School