Charlie Pope
Ocean Reef ,WA
Summary
Through my work experience, I have continued to develop various interpersonal and critical thinking skills which align seamlessly with the demands of a role in Human Resource Management. My academic background has equipped me with valuable insights into human psychology, interpersonal dynamics, and organisational behaviour which are integral to effectively managing employee relations and cultivating a positive workplace environment.
I believe I make an exceptionally strong candidate for a HR role as I have a genuine passion for fostering the personal and professional development of individuals. I am prepared to contribute to recruitment and organisational development initiatives, while continually striving to enhance employee engagement and satisfaction.
Overview
3
3
years of professional experience
Work History
Communications Centre Officer
Edith Cowan University
06.2022 - Current
- Answering enquiries from prospective students regarding ECU's courses, admissions requirements, entry pathways and student life through various communication channels.
- Assisting in the recruitment of students by providing support throughout the course application process.
- Providing assistance to the Future Student Engagements team at engagement events (Career Expos, High School Expos, Open days).
- Managing university social media accounts to engage with prospective students and answer their enquires.
- Collaborating with other university departments such as admissions, marketing, and student services to ensure consistent messaging and a positive experience for prospective students.
- Organising internal events and activities for co-workers to promote a positive workplace culture.
Customer Service Supervisor
Coles Supermarket
03.2021 - 05.2022
- Processed customer transactions.
- Organised and packed online food orders.
- Ensured team members met company targets efficiently.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Authorised to provide refunds and/or store credit to customers.
Education
Graduate Diploma of Human Resource Management -
Edith Cowan University
Perth, WA09.2025
Bachelor of Psychology And Counselling -
Edith Cowan University
Perth 02.2024
Skills
- Critical thinker
- Customer Service
- Interpersonal skills
- Conflict Resolution
- Excellent time management
- Innovation and Creativity
- Adaptability
- Team player
Accomplishments
- Received several commendation letters for high academic achievement in my Bachelor degree.
- Received the Communications Centre 2023 Quality Assurance Excellence Award.
- Created and published a number of FAQ articles on ECU's website.
Timeline
Communications Centre Officer
Edith Cowan University
06.2022 - Current
Customer Service Supervisor
Coles Supermarket
03.2021 - 05.2022
Graduate Diploma of Human Resource Management -
Edith Cowan University
Bachelor of Psychology And Counselling -
Edith Cowan University
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