Nanduni Nirmani Porage Dona

• Manage incoming calls and email enquiries.
• Provide accurate information about ECU services and policies.
• Log and track enquiries and resolutions.
• Provide excellent customer service.

• Worked well in a team setting, providing support and guidance.
• Improved elder well-being by providing compassionate and attentive age care.

• Enhanced client satisfaction by meticulously cleaning and sanitizing the properties.
• Assisted with inventory management and restocked supplies as needed to maintain optimal productivity.
• Provided friendly customer service.

• Advised students on educational opportunities.
• Assessing and Lodging various kinds of visas.
• Assisting clients with the completion of paperwork, and ensuring that this is submitted on time.
• Client case management (e.g. managing case notes and timelines)

• Managed enrollment, and engaged in sales and marketing promotions.
• Achieved departmental goals by developing and executing strategic plans, and performance metrics.
• Cross-trained existing employees to maximize team agility and performance.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Coordinated with other departments to ensure smooth flow of operations.

• Counseling and developed education plans based on individual needs.
• Preparing Applications for Australian Universities, Checking the student eligibility
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
• Provided training and support to new associates to help provide high-quality customer service.

• Enhanced well-being by providing comprehensive support andr resources tailored to individual needs.
• Assisted the superior with critical and notifiable incidents.
• Completed general administrative duties.

• Maintained clean, neat, and operational facilities to serve needs.

• Enhanced well-being by providing comprehensive support and resources tailored to individual needs.
• Assisted fostering a sense of empowerment through guidance and encouragement.
• Established trust-based relationships through empathetic communication and active listening skills.