Charlie Wang
Sydney,NSW
Summary
Motivated sales professional with proven experience exceeding sales targets in retail and education settings. Skilled at converting warm leads into successful outcomes through a consultative, rapport-driven approach. Confident in engaging both parents and students, delivering persuasive presentations via Zoom, and adapting communication to different audiences. Recognized for strong influencing skills, upselling success, and a results-focused mindset.
Overview
6
6
years of professional experience
Work History
Venues & Sports Fields Bookings Officer
Strathfield Council
Strathfield, NSW
11.2023 - Current
- Manage end-to-end booking process for community venues and sportsfields, liaising with schools, sporting clubs, and residents.
- Promote council facilities and upsell add-on services (security, equipment hire, extended bookings), boosting revenue.
- Conduct client consultations (in-person and via Zoom) to assess needs and tailor solutions.
- Negotiate booking terms and resolve conflicts, ensuring customer satisfaction while protecting council interests.
- Build long-term client relationships with repeat organisations and secure seasonal contracts.
- Consistently achieved and exceeded monthly targets for bookings and utilisation.
- Identified ways to streamline processes related to booking requests and implemented new procedures accordingly.
- Responded quickly to customer feedback regarding their experience with the booking process.
Call Center Sales Agent
TAFE
Bankstown, NSW
12.2021 - 10.2023
- Handled inbound and outbound calls with prospective students who had expressed interest in TAFE programs.
- Converted warm leads into confirmed enrolments by explaining course benefits, outcomes, and pathways.
- Built rapport with students and parents, addressing concerns and overcoming objections to close sales.
- Used CRM systems to track leads, manage follow-ups, and maintain a high conversion pipeline.
- Delivered clear, engaging presentations of TAFE’s offerings, adapting style depending on whether speaking with parents, school leavers, or career changers.
- Provided product recommendations based on customer needs.
Sales Assistant
Rebel Sports
Town Hall, NSW
11.2019 - 10.2021
- Consistently exceeded individual and store sales targets by delivering tailored product recommendations.
- Built strong rapport with customers by asking needs-based questions and offering personalised solutions.
- Influenced purchasing decisions through product demonstrations, highlighting features, benefits, and value.
- Promoted add-on sales such as care kits, accessories, and apparel, increasing average transaction values.
- Maintained expert product knowledge across multiple categories (footwear, fitness equipment, apparel), positioning myself as a trusted advisor to customers.
- Managed objections effectively, ensuring customers felt confident and satisfied with their purchases.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Utilized CRM systems to track customer interactions and sales opportunities.
Education
Bachelor of Physiotherapy -
Western Sydney University
Campbelltown, NSW12-2026
Skills
- Customer service
- Proficient technical and digital skills
- Effective communication
- Sales strategies
- Relationship building
- Presentation skills
- Interpersonal skills
- Problem-solving abilities
- Continuous improvement
- Adaptability and flexibility
Languages
English
Full Professional
Mandarin
Full Professional
Timeline
Venues & Sports Fields Bookings Officer
Strathfield Council
11.2023 - Current
Call Center Sales Agent
TAFE
12.2021 - 10.2023
Sales Assistant
Rebel Sports
11.2019 - 10.2021
Bachelor of Physiotherapy -
Western Sydney University