Megan Onody
Warradale,SA
Summary
Dedicated customer service representative with extensive experience in the ophthalmic industry, recognized for establishing strong rapport with clients across medical and hospitality sectors. Proven ability to enhance customer satisfaction and drive company success through effective communication and relationship-building skills. Results-oriented and enthusiastic, with a passion for cultivating partnerships and contributing to business growth.
Overview
30
30
years of professional experience
Work History
Theatre Bookings Officer/Administration Manager
Parkview Day Surgery
Eastwood, SA
02.2021 - Current
- Coordinated with Visiting Medical Officer consulting rooms to organize theatre booking lists.
- Ensured availability of Intra Ocular lenses for upcoming theatre operations.
- Streamlined theatre operations through effective scheduling with Director of Nursing.
- Executed hospital billing and coding tasks for HCP/SA Health data.
- Managed scheduling for administrative personnel.
- Supported daily operations to maintain seamless workflow and efficiency.
- Joined periodic discussions with leadership to review progress on active initiatives.
- Supported team in achieving tasks within designated timeframes.
Manager (Permanent on Site)
Robe Central Motel
Robe, 5276
07.2015 - 12.2022
- Facilitated smooth guest arrivals and departures at the front desk.
- Oversaw budgeting and expense management to maintain financial health.
- Negotiated rates with corporate entities related to extended stay contracts.
- Coordinated renovation and maintenance projects, ensuring compliance with brand standards and safety regulations.
- Implemented guest satisfaction initiatives to enhance visitor experience.
- Developed marketing strategies to attract new customers and boost occupancy rates.
- Resolved guest complaints promptly, maintaining high service standards.
- Managed accounts receivable functions such as invoicing customers and collecting payments due.
- Supervised staff, including hiring, training and scheduling of employees.
- Prepared reports on occupancy rates, revenues and expenses for management review.
- Created pricing strategies designed to maximize profits while maintaining competitive room rates.
- Managed daily operations of motel, ensuring efficient guest services.
Administration
Robe Medical Centre
Robe, 5276
03.2020 - 10.2021
- Greeted patients warmly and efficiently upon arrival at the healthcare facility.
- Managed appointment scheduling using electronic health record systems effectively.
- Collected patient information and verified insurance details promptly.
- Answered phone calls and addressed inquiries regarding services and procedures.
- Processed payments and handled billing inquiries with attention to detail.
- Coordinated communication between patients and healthcare providers seamlessly.
Customer Service Assistant
BANKSA
Robe, SA
07.2013 - 06.2015
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and product information.
- Maintained cash drawer balance and verified daily transactions.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Supported customers in establishing new accounts, obtaining personal loans, and acquiring insurance and credit cards.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Ophthalmic Medical Technician/CSSD
Adelaide Eye & Laser Centre
Eastwood, SA
12.1995 - 10.2009
- Conducted comprehensive eye examinations using advanced diagnostic equipment: IOL Master, Pentacam, Topographer and Visual Fields.
- Performed patient screenings, including visual acuity tests and intraocular pressure measurements.
- Scheduled appointments for patients using an electronic scheduling system.
- Ensured that all equipment was properly calibrated and maintained according to manufacturer guidelines.
- Managed patient flow to optimize clinic efficiency and minimize wait times.
- Admitted patients scheduled for refractive surgery.
- Reviewed post-operative guidelines following doctor's directives.
- Maintained sterile conditions for instruments in CSSD amid cataract surgeries.
Education
Certificate 3 Financial Services
01-2013
High School Diploma -
St Dominic's Priory College
North Adelaide10-1993
Skills
- Customer Service
- Attention to detail
- Time management
- Team collaboration
- Relationship building
- Medical device understanding
- Strong communication
References
References available upon request.
Timeline
Theatre Bookings Officer/Administration Manager
Parkview Day Surgery
02.2021 - Current
Administration
Robe Medical Centre
03.2020 - 10.2021
Manager (Permanent on Site)
Robe Central Motel
07.2015 - 12.2022
Customer Service Assistant
BANKSA
07.2013 - 06.2015
Ophthalmic Medical Technician/CSSD
Adelaide Eye & Laser Centre
12.1995 - 10.2009
Certificate 3 Financial Services
High School Diploma -
St Dominic's Priory College