Charlie Windley
Doncaster,VIC
Summary
Proven in enhancing customer experiences and sales outcomes, I excelled at The North Face by leveraging expert product knowledge and dynamic customer service skills. My collaborative efforts led to consistently surpassing sales targets and mentoring teams towards excellence. Specialized in retail sales and customer engagement, my approach significantly contributed to creating compelling store environments and driving brand loyalty.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate - Casual/Supervisor
Brand Collective - Reebok
04.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Retail Sales Associate - Casual/ Supervisor
The North Face
07.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed cash register after end of shift to balance and record accurate transactions.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Trained and supervised new employees to use selling strategies and apply best practices.
Fabrication / Print & Press Assistant
Bravo Print & Design
01.2023 - 06.2023
- Increased efficiency within the department by maintaining an organized calendar of events, deadlines, and media opportunities.
- Collaborated with marketing team to create cohesive messaging across print, digital, and social platforms for maximum impact.
- Enhanced media coverage by developing and distributing press releases, media advisories, and other promotional materials.
- Receive and read a job sheet, follow instructions and cut material to size
- Jobs included - Large format light boxes, free standing frames, shipping crates.
- Logistics- responsible for delivering finished jobs to clients across the greater Melbourne area and collect materials from suppliers for the print side of the business.
- Part of installation team - install light boxes and free standing signage frames in major retails eg Country Road.
Retail Sales Associate Casual/Fulltime
The North Face
01.2019 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
- Assisted in planning and executing successful in-store events that drove foot traffic, increased sales, and enhanced brand loyalty among customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Retail Sales Associate - Casual/Supervisor
Speedo
01.2017 - 12.2018
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
High School Diploma -
Koonung Secondary College
Mont Albert, VIC12.2020
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Customer Assistance
- Customer Engagement
- Retail Sales
- Store Opening and Closing
- Reliability and punctuality
- Flexible Schedule
- Product Knowledge
- Product Merchandising
Interest
- Snowboarding
- Cricket
- Basketball
- Golf
- Bouldering
- Cycling
- 4-Wheel Driving
- Camping
Timeline
Retail Sales Associate - Casual/Supervisor
Brand Collective - Reebok
04.2024 - Current
Retail Sales Associate - Casual/ Supervisor
The North Face
07.2023 - 01.2024
Fabrication / Print & Press Assistant
Bravo Print & Design
01.2023 - 06.2023
Retail Sales Associate Casual/Fulltime
The North Face
01.2019 - 12.2022
Retail Sales Associate - Casual/Supervisor
Speedo
01.2017 - 12.2018
High School Diploma -
Koonung Secondary College
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