Charlize Portelli
Taylors Lakes,VIC
Summary
Dependable Customer service team member delivering exceptional support through clear communication and strong organisational skills. Experienced in navigating fast paced environments, consistently meeting customer needs while fostering teamwork.
Overview
7
7
years of professional experience
Work History
Customer Service Team Member
Cole’s
Keilor downs , Victoria
2021.12 - Current
- Improved my ability to communicate clearly and effectively with customers and team members.
- Adapted to different situations, such as busy hours or unexpected challenges.
- I learnt the importance of customer satisfaction and how to meet or exceed expectations.
- Assisted customers with product inquiries and order placements.
- Maintained organized merchandise displays to enhance shopping experience.
- Provided training and support to new staff on customer service protocols.
Volunteer
Taylors Lakes Football Club
2019.03 - 2019.09
- Commitment and Responsibility: Regular volunteering taught me about dedication and the importance of being reliable and accountable.
- Organization: Requires planning and organizational skills, which are transferable to many areas of life.
Education
Year 12 student -
Taylor’s Lakes Secondary College
Taylors Lakes, VIC, AustraliaSkills
- I am able to stay positive in busy situations by controlling my mindset, using good communication, and choosing to respond calmly rather than impatiently I demonstrate professional, emotional intelligence, and strong customer service values
- I am able to work in a team by contributing to a supportive, cooperative culture where everyone feels valued I am willing to step in when others need help and adjust my tasks when priorities change
- I am able to organise and prioritise tasks to be able to work efficiently and meet deadlines I am able to stay focused and balance multiple responsibilities without becoming overwhelmed I use my work hours wisely, allowing me to work at a steady and productive pace
- I am able to learn and adjust in new processes, work with different team members, and shift my focus when needed I stay productive under pressure and view change as an opportunity to improve rather than as a setback
- I am able to work in fast paced environments without letting the quality of my work suffer I can manage competing demands while serving customers, restocking shelves, answering questions, and complete duties
- I consistently show commitment in my role and being someone others can depend on I put in my best effort and focus on achieving goals even when tasks are challenging or repetitive I follow through responsibilities and consistently meet expectations
Contact Info
Taylors Lakes, VIC, 3038
Timeline
Customer Service Team Member
Cole’s
2021.12 - Current
Volunteer
Taylors Lakes Football Club
2019.03 - 2019.09
Year 12 student -
Taylor’s Lakes Secondary College