Charlize Rundle
Coongulla,Australia
Summary
Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Wellington Shire Council
Sale, VIC
10.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Service Advisor
Donalda Motor Service
Maffra, VIC
10.2021 - 10.2024
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Exhibited high energy and professionalism when dealing with clients and staff.
- liaising with customers and fleet companies
- answering phone calls, responding to emails, invoicing, following up quotes, carrying out warranty claims, bringing new vehicles into stock, creating job cards.
Yard Hand
SRS Motors
Ferntree Gully, VIC
04.2021 - 09.2021
- Cleaned and detailed vehicles coming into stock and before delivery
- Maintained a clean work environment
- Interacted with customers
- Coordinated deliveries with the boss
- Curated strong relationships with potential buyers to establish trust.
Kitchen Hand/ Bartender
Farmers Arms Hotel
Newry, VIC
11.2020 - 03.2021
- Expedited food service by efficiently delivering completed orders from the kitchen to servers in a timely manner.
- Maintained composure and work quality while under stress.
- Cleaned dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Regularly cleaned and sanitized bar area.
- Increased customer satisfaction by providing excellent service.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorising drink orders.
Education
High School Diploma -
Rowville Secondary College
Rowville, VIC12.2020
Skills
- Creative thinking
- Excellent communication
- Attention to detail
- Versatile
- Teamwork
- Reliable
- Motivated
- Organised
Accomplishments
- Rowville Secondary College General Excellence Community award - 2017
Certification
- White card
- Full automatic drivers licence
- Boat licence
- VCE certificate
Certificates
Responsible Service of Alcohol
Timeline
Customer Service Officer
Wellington Shire Council
10.2024 - Current
Service Advisor
Donalda Motor Service
10.2021 - 10.2024
Yard Hand
SRS Motors
04.2021 - 09.2021
Kitchen Hand/ Bartender
Farmers Arms Hotel
11.2020 - 03.2021
High School Diploma -
Rowville Secondary College