Charlot Johnston
Maraylya
Summary
Elevating Mousse & Co's client experience, I mastered innovative cutting and color techniques, boosting customer loyalty and salon revenue. My mentorship of junior stylists enhanced our team's skills and service quality. Proficient in balayage and client relations, I excel in creating customized beauty solutions that regenerate confidence and style.
Overview
4
4
years of professional experience
Work History
Senior Hairdresser
Mousse & Co
08.2022 - Current
- Created unique hairstyles with innovative cutting techniques to reflect individual client styles.
- Implemented salon policies to promote professional atmosphere and enhance client experiences.
- Executed color applications for achieving vibrant, long-lasting results that complemented skin tones.
- Managed inventory by tracking product usage and reordering supplies as needed.
- Conducted thorough consultations for creating tailored hairstyles that enhanced client satisfaction.
- Collaborated with team members to maintain a positive work environment and enhance service quality.
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
- Increased salon revenue through upselling additional services and retail product sales.
Apprentice Hairdresser
The Edge in Hair
12.2020 - 08.2022
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Answered telephone calls to provide information and schedule new appointments.
- Offered exceptional service and support to walk-in and scheduled customers.
- Studied advanced techniques to develop proficiency and better serve customers.
Education
Certificate III - Hairdressing
TAFE NSW
NSW11.2023
Marian College
Kenthurst, NSW2020
Skills
- Goal setting and achievement
- Client relationship building
- In-depth consultations
- Professionalism and ethics
- Customized hair solutions
- Advanced haircutting techniques
- Creative updos
- Continuing education
- Keratin treatments expertise
- Bridal hair design
- Hair extensions specialist
- Balayage and ombre techniques
- Workspace organization
- Clear communication
- Cash register operation
- Customer consultation
- Social media marketing
- Appointment scheduling
- Tool, equipment, and surface sanitizing
- Digital recordkeeping
- Payment processing
- Chemical application
- Outstanding client retention
Timeline
Senior Hairdresser
Mousse & Co
08.2022 - Current
Apprentice Hairdresser
The Edge in Hair
12.2020 - 08.2022
Certificate III - Hairdressing
TAFE NSW
Marian College
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