Summary
Overview
Work History
Education
Skills
Timeline
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Monica Williams

Frankston

Summary

I have been working as a hairdresser now for 8 years and have been loving every step of the way. I have been with Mayko hair for 6 years now and have enjoyed the relationships with my clients and building a clientele. I feel that it is now time to start a new journey and get out of my comfort zone and explore new areas in hairdressing. I love learning new techniques and am open to expanding my knowledge. I have always enjoyed my blondes and colours and have been experimenting with colour corrections this past year and loving it. I love all things colours and love a good haircut to showcase the work.

Overview

8
8
years of professional experience

Work History

Senior Hairdresser

Mayko Hair
02.2019 - Current
  • Assisted clients with hair consultations to determine desired styles and treatments.
  • Learned and applied various hair cutting techniques under supervision of senior stylists.
  • Supported product sales by educating clients on hair care products and services.
  • Observed industry trends to enhance personal knowledge and service offerings.
  • Helped manage appointment scheduling for efficient client flow in the salon.
  • Participated in team meetings to discuss new products, promotions, and service enhancements.
  • Developed effective communication skills while interacting with diverse clientele for personalized service.
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
  • Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
  • Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
  • Expanded clientele base through effective networking at community events and generating positive word-of-mouth referrals.
  • Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
  • Investigated and resolved complaints to satisfy guests and maintain good business practices.
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.

Apprentice Hairdresser

Studio 9
04.2017 - 12.2018
  • Delivered exceptional customer service, ensuring client satisfaction during hair consultations and styling sessions.
  • Assisted senior hairdressers with various hair treatments, enhancing skills in color application and cutting techniques.
  • Maintained cleanliness and organization of workstations, adhering to safety protocols and hygiene standards.
  • Developed expertise in using salon tools, including scissors, clippers, and styling products for diverse hairstyles.
  • Collaborated with team members to streamline appointment scheduling and improve overall salon efficiency.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Answered telephone calls to provide information and schedule new appointments.
  • Offered exceptional service and support to walk-in and scheduled customers.

Education

VCE -

Padua College
Mornington, VIC
12-2015

Skills

  • Goal setting and achievement
  • Client relationship building
  • In-depth consultations
  • Balayage and ombre techniques
  • Foiling and blondes
  • Colour corrections
  • Short ladies and long ladies cuts
  • Client retention strategies
  • Relationship building
  • Workspace organization
  • Appointment scheduling
  • Social media marketing

Timeline

Senior Hairdresser

Mayko Hair
02.2019 - Current

Apprentice Hairdresser

Studio 9
04.2017 - 12.2018

VCE -

Padua College

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Monica Williams