Monica Williams
Frankston
Summary
I have been working as a hairdresser now for 8 years and have been loving every step of the way. I have been with Mayko hair for 6 years now and have enjoyed the relationships with my clients and building a clientele. I feel that it is now time to start a new journey and get out of my comfort zone and explore new areas in hairdressing. I love learning new techniques and am open to expanding my knowledge. I have always enjoyed my blondes and colours and have been experimenting with colour corrections this past year and loving it. I love all things colours and love a good haircut to showcase the work.
Overview
8
8
years of professional experience
Work History
Senior Hairdresser
Mayko Hair
02.2019 - Current
- Assisted clients with hair consultations to determine desired styles and treatments.
- Learned and applied various hair cutting techniques under supervision of senior stylists.
- Supported product sales by educating clients on hair care products and services.
- Observed industry trends to enhance personal knowledge and service offerings.
- Helped manage appointment scheduling for efficient client flow in the salon.
- Participated in team meetings to discuss new products, promotions, and service enhancements.
- Developed effective communication skills while interacting with diverse clientele for personalized service.
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
- Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
- Expanded clientele base through effective networking at community events and generating positive word-of-mouth referrals.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
Apprentice Hairdresser
Studio 9
04.2017 - 12.2018
- Delivered exceptional customer service, ensuring client satisfaction during hair consultations and styling sessions.
- Assisted senior hairdressers with various hair treatments, enhancing skills in color application and cutting techniques.
- Maintained cleanliness and organization of workstations, adhering to safety protocols and hygiene standards.
- Developed expertise in using salon tools, including scissors, clippers, and styling products for diverse hairstyles.
- Collaborated with team members to streamline appointment scheduling and improve overall salon efficiency.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Answered telephone calls to provide information and schedule new appointments.
- Offered exceptional service and support to walk-in and scheduled customers.
Education
VCE -
Padua College
Mornington, VIC12-2015
Skills
- Goal setting and achievement
- Client relationship building
- In-depth consultations
- Balayage and ombre techniques
- Foiling and blondes
- Colour corrections
- Short ladies and long ladies cuts
- Client retention strategies
- Relationship building
- Workspace organization
- Appointment scheduling
- Social media marketing
Timeline
Senior Hairdresser
Mayko Hair
02.2019 - Current
Apprentice Hairdresser
Studio 9
04.2017 - 12.2018
VCE -
Padua College