Chloe Driffield
Doveton,VIC
Summary
Warm, personable and dedicated client advisor with 5 years of experience connecting with customers in the high-end retail luxury industry. Proactive, well-organized and successful at meeting and exceeding targets with strategic approaches. Patient and service-minded, with a passion for delivering a memorable client experience in a boutique environment.
Overview
4
4
years of professional experience
Work History
Cluster Manager/Stylist
Aje
Melbourne, VIC
01.2024 - Current
- Developed and implemented strategic plans to achieve sales and profitability targets across the cluster.
- Provided leadership, insight and mentoring to newly hired employees.
- Cultivated loyal customer base by providing excellent customer service.
- Evaluated employee performance on a regular basis in order to provide constructive feedback and recognition for outstanding work.
- Participated in training sessions aimed at improving product knowledge and developing selling techniques.
Assistant Boutique Manager
Chanel
Melbourne, VIC
08.2022 - 09.2023
- Collaborated with boutique manager to develop strategies for sales and profit goals and showing support to boutique staff to drive personal growth and development.
- Resolved customer inquiries, questions and concerns via phone/email/face to face to deliver a positive client experience while adhering to company policies and procedures.
- Filled out paperwork and filed documents for new stock orders and damage claims, as well as receiving incoming stock deliveries and performing stock transfers.
- Execute VM changeover as per company guidelines and maintain in-store displays while managing boutiques overall appearance to market product effectively, deliver visual appeal and stimulate sales.
Client Advisor
Louis Vuitton
Melbourne, VIC
04.2021 - 11.2021
- Engaged positively with each client, providing professional and polite support for sales and service needs.
- Provided exemplary coaching to all employees, realizing successful increase in team morale.
- Delivered high level of service to clients in effort to build upon relationships for future.
- Greeted incoming clients to provide immediate, friendly and knowledgeable support.
Education
Diploma of Screen & Media
Chisholm Institute of Tafe
Dandenong2017
Year 12
St Johns Regional College
Dandenong2016
Business Administrations Cert II + III @ VCAL
St Johns Regional College
2016
Skills
- 2020 Chanel Advisor of the Year (VIC)
- Proven sales talent in building relationships with clients, maintaining customer loyalty, increasing customer base and achieving link sales
- Communicating effectively to superiors, colleagues and customers
- Managing customer complaints and finding resolutions
- Strong knowledge of industry trends and product presentation
- Rostering/Timesheet management
- Delivering product knowledge training to up skill and motivate team
- Visual merchandising
- Inventory management
Referees
Lara Whelan (Aje Regional Manager VIC/SA) - 0419 919 777
Regina Ye (CHANEL Boutique Manager) - 0437 121 645
Timeline
Cluster Manager/Stylist
Aje
01.2024 - Current
Assistant Boutique Manager
Chanel
08.2022 - 09.2023
Client Advisor
Louis Vuitton
04.2021 - 11.2021
Diploma of Screen & Media
Chisholm Institute of Tafe
Year 12
St Johns Regional College
Business Administrations Cert II + III @ VCAL
St Johns Regional College