Mikayla Nightingale

• Increased overall efficiency with the development and implementation of an effective filing system for documents and records management.
• Maintained open communication with customers to foster positive relations and provide updates on issues.
• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.

• Office Duties, filing out paper word, answering phone enquiries dealing with customer complaints
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.

Labourer

• Maintained organized and clean work areas at all times on job sites.
• Understood and followed verbal and written instructions to complete work correctly.
• Loaded, unloaded, and moved material to and from storage and production areas.

• Working behind the sports bar my responsibility where serving food and drinks dealing with TAB, Keno and Gaming, cash handling
• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Trained employees in essential job functions.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.

• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Drove clients safely to social activities and appointments.
• Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
• Maintained safety with tidy, clean, and hazard-free home environments.

• Working behind the sports bar my responsibility where serving food and drinks dealing with TAB, Keno and Gaming

• Working behind the sports bar serving food and drinks TAB gaming and Keno

• Working behind the sports bar my responsibility where serving food and drinks dealing with TAB, Keno and Gaming

• Bar and food serving, working in the golf shop dealing with customer complaints and phone calls

• Part Time Office Duties, filing out paper word, answering phone enquiries dealing with customer complaints