Summary
Overview
Work History
Education
Skills
LEADERSHIP EXPERIENCE
Achievements
Timeline
Generic

CHARLOTTE GREEN

Newport

Summary

Dynamic Sales Leader with a history of excelling in KPI tracking and delivering exceptional customer service. Adept at training and fostering a culture of continuous improvement, driving sales success while adapting to challenges and prioritising customer satisfaction. Recognised for great teamwork and effective closing techniques.

Overview

7
7
years of professional experience

Work History

Sales Team Leader

Invictus Marketing
08.2024 - 07.2025
  • Tracking KPI's consistently throughout my entire employment.
  • Provided training, coaching and guidance to team members.
  • Cultivated culture of continuous improvement throughout entire sales process.
  • Planned and prioritised work to meet commitments aligned with organisational goals.
  • Provided product information to customers and aligned products with customer needs.
  • Trained new employees on company policies and strong sales techniques.
  • Responded promptly to customer queries.
  • Represented brand during special events.
  • Recommended solutions to customers.
  • Entered customer transaction information into company databases.

Customer Service Officer

Bay Audio Hearing Experts
12.2022 - 10.2023
  • Consistent upbeat attitude to customers.
  • Knowledge of hearing aid devices.
  • Screened customers for hearing checks.
  • Handled admin tasks and applications.
  • Cleaned the store on closing.
  • Opening, closing and running the store on shifts alone.
  • Expert knowledge of hearing, hearing aids, hearing testing and options for loss.

Checkout Assistant, Click and Collect Worker

Coles Supermarket
12.2020 - 02.2023
  • Serving customers by greeting, packing, and charging.
  • Keeping workspace clean, wiping down registers and taking out rubbish bins.
  • Stocking cold Beveridge fridges.
  • Opening and closing click and collect.
  • Answering the phone and taking out orders to carpark.
  • Performing any task that senior team members would ask of me.
  • Consistent Application Award
  • Highest Percentage Scanning Bulk Items First Award
  • 2 × Highest Secondbite charity Sales Award

Kitchen Hand/Waitress

Restaurant, Cafe, RSL
03.2018 - 09.2020
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organised work area by consistently cleaning surfaces and organising supplies.
  • Maintained clean, trash-free workspaces to maximise productivity and safety.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Education

Higher School Certificate -

Narromine High School
Narromine
11-2021

Certificate III - Human Services

TAFE NSW
NSW
11-2021

Skills

  • Objection handling
  • Excellent Customer Service
  • Prioritisation
  • Organisation
  • Closing techniques
  • KPI tracking and managing

Teamwork

  • Time Management
  • Adaptability
  • Ability to Work Under Pressure

LEADERSHIP EXPERIENCE

  • Student Representative Council at Narromine High School
  • House Captain
  • Netball Team Captain
  • Netball Coach
  • Mentor with Woolyungah Indigenous Centre at the University of Wollongong

Achievements

  • Promotion to leadership at Invictus Marketing
  • Mentor with Woolyungah Indigenous Centre
  • House Captain
  • Student Representative Council

Timeline

Sales Team Leader

Invictus Marketing
08.2024 - 07.2025

Customer Service Officer

Bay Audio Hearing Experts
12.2022 - 10.2023

Checkout Assistant, Click and Collect Worker

Coles Supermarket
12.2020 - 02.2023

Kitchen Hand/Waitress

Restaurant, Cafe, RSL
03.2018 - 09.2020

Higher School Certificate -

Narromine High School

Certificate III - Human Services

TAFE NSW

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CHARLOTTE GREEN