Charlotte Keane
Windang,NSW
Summary
Accomplished Assistant Store Manager with a wealth of experience in customer focused, frontline roles and genuine passion for delivering exceptional customer service and thus enhancing profitability through customer loyalty and referrals. Demonstrates strong interpersonal skills and meticulous attention to detail, achieving significant revenue growth. Proven track record working in fast-paced ever-changing environments, employing excellent problem solving and organisational skills to consistently deliver results under pressure.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Decjuba
Shellharbour, NSW
11.2020 - Current
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Boosted customer satisfaction by providing exceptional service, addressing concerns promptly, analysing customer feedback and implementing strategies to improve customer experience.
- Fostered positive work culture and increased employee retention by promoting teamwork, recognizing individual achievements, and providing ongoing training regarding customer service techniques, product knowledge and active sales incentives.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
Retail Sales Associate
Rockwear Pty Ltd
Wollongong, NSW
11.2019 - 03.2020
- Built customer loyalty and retention by delivering excellent customer service and in-store experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Probation Officer
National Probation Service
Several Locations In England, UK
10.2004 - 03.2017
- Positively contributed to protection of the public and reduced recidivism rates, through proactive risk assessment and management of high-risk offenders in community and custodial settings.
- Maintained compliance through exceptional interpersonal skills, conflict management and desire to assist others in achieving their potential.
- Provided high quality reports and risk assessments to Courts and other partnership agencies.
- Developed effective communication skills while interacting with diverse populations including offenders, their families, court personnel, and community partners.
- Participated in ongoing professional development opportunities to stay current on best practices.
- Managed high workloads in stressful environments through effective time management and organisational skills.
Administrative Assistant
Safeware Quasar Ltd
Nottingham, England, UK
11.2003 - 10.2004
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Education
Bachelor of Arts - Community And Criminal Justice Studies
De Montfort University
Leicester, England, UK07.2006
Bachelor of Science - Psychology And Media Production
University of Lincolnshire And Humberside
Lincoln, England, UK07.2002
Skills
- Strong Interpersonal and Conflict Management Skills
- Exceptional Customer Service and Engagement
- Efficient Project Management and Strategic Planning
- Effective Time Management
- Proficient Problem Solving Skills
- Strong Organisational Skills
- Multi-Tasker
- Meticulous attention to detail
- Dedicated Team Player
- Self motivated, Driven and Enthusiastic
Timeline
Assistant Store Manager
Decjuba
11.2020 - Current
Retail Sales Associate
Rockwear Pty Ltd
11.2019 - 03.2020
Probation Officer
National Probation Service
10.2004 - 03.2017
Administrative Assistant
Safeware Quasar Ltd
11.2003 - 10.2004
Bachelor of Arts - Community And Criminal Justice Studies
De Montfort University
Bachelor of Science - Psychology And Media Production
University of Lincolnshire And Humberside