Charlotte KERAVEC
Sydney,NSW
Summary
Dynamic professional with a proven track record in sales and HR management, notably at COLLIERS INTERNATIONAL FRANCE. Excelled in customer care and employee relations management, significantly enhancing client satisfaction and operational efficiency. Skilled in sales presentations and adept at fostering key relationships, demonstrating a strong ability to meet organizational objectives with confidence and expertise.
Overview
3
3
years of professional experience
Work History
Salesperson
MAJE
PARIS, FRANCE
11.2024 - 01.2025
- Provided excellent service and attention to customers.
- Developed key customer relationships to increase sales.
- Achieve the various objectives set and be a driving force in implementing action plans.
HR Business Partner
COLLIERS INTERNATIONAL FRANCE
PARIS, FRANCE
12.2021 - 11.2024
- Coordinate the training policy: Analyze training needs, design and develop training programs, organize and plan training courses, monitor and evaluate training programs, manage the training budget, support managers and employees, and ensure administrative management.
- Oversaw employee onboarding and offboarding processes, ensuring compliance with organizational standards.
- Managed HR data by tracking KPIs to ensure pay equity.
- Collaborates with management to design compensation plans addressing organizational objectives.
- Created salary grid based on job classification review and benchmarking.
- Coordinated at national level for implementation of HRIS.
Receptionist
NOVOTEL
PARIS, FRANCE
10.2021 - 11.2021
- Greeted customers, answered general questions and directed to appropriate locations.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Education
MBA - HUMAN RESOURCES
IFAE BUSINESS SCHOOL
PARIS FRANCE08-2021
Skills
- Sales presentations
- Customer care
- Employee relations management
- Office management
- Customer and client relations
Timeline
Salesperson
MAJE
11.2024 - 01.2025
HR Business Partner
COLLIERS INTERNATIONAL FRANCE
12.2021 - 11.2024
Receptionist
NOVOTEL
10.2021 - 11.2021
MBA - HUMAN RESOURCES
IFAE BUSINESS SCHOOL
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