Charlotte Olsson

• Served high customer volumes during special events, nights, and weekends.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.

• Assisted with setting up the dining area before shift began.
• Brought wine selections to tables with appropriate glasses and poured for customers.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Adapted to a foreign culture and thrived off of a new and challenging environment.
• Ensured customers received a fine dining experience that honoured their investment in the business.

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• Provided individualized and small group support to reinforce classroom topics and promote student learning.
• Monitored students in class, hallways and cafeteria to enforce school rules.
• Tutored students in course material to improve comprehension.
• Established positive relationships with students, parents, fellow teachers and school administrators.
• Assisted teachers with instruction and provided clerical support for diverse needs.

• Developed a barista skills
• Worked efficiently to manage dishes and provide quality customer service ensuring appropriate etiquette
• Brought food and beverages to tables in a timely manner.
• Prepared checks, itemizing total meal costs and taxes.
• Served food and beverages to patrons and confirmed complete orders.

• Answered multi-line phone system, routing calls, delivering messages to staff.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.