Charlotte Pio
Brisbane,QLD
Summary
Dynamic Retail Supervisor with a proven track record at Foodworks, excelling in customer satisfaction enhancement and staff development. Skilled in inventory control and adept at resolving conflicts, significantly improving team cohesion. Expertise in store organization and employee training, driving operational efficiency and excellence in service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Foodworks
09.2018 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Education
Graduate Diploma -
Marsden State High School
Waterford West, QLD2020
Skills
- Task Delegation
- Store Organization
- Inventory Control
- Staff Training and Development
- Store operations
- Customer Service Management
- Scheduling and timekeeping
- Store maintenance
- Cash handling oversight
- Promotions and Marketing
- Budgeting and financial management
- Employee Training
- Handling Complaints
- Multitasking and Prioritizing
- Staff Coaching and Training
Certification
Certificate III in Business
Certificate II in Furnishing
Timeline
Retail Supervisor
Foodworks
09.2018 - Current
Graduate Diploma -
Marsden State High School
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