Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Charlotte Roberts

Townsville,QLD

Summary

Thank you for giving me the opportunity to apply for this position. I would describe myself as diligent, hard - working, conscientious, positive, and an industrious who can be relied upon to organise and prioritise their work effectively.

Over the years, I have gained the necessary skills and qualities that will enable me to perform to a very high standard in the role. I am a strong collaborator who fits into any team seamlessly, and I will always take ownership of difficult challenges and problems whenever they occur.

My passion for this type of work, my dedication to lifelong learning and my desire to support my co workers in the completion of their work means I will always add value to your organisation in my work.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Transformative Nursing
Townsville , QLD
09.2025 - Current
  • assist clients to achieve daily living goals through breaking down tasks, providing encouragement, teaching new skills
  • provide transport to and from appointments, social events or recreational activities

Residential Youth Worker

Wellways
Townsville, QLD
02.2025 - Current
  • Provide emotional and practical support, ensure safety and supervisions

AOD Youth Worker

Salvation Army
Townsville, QLD
07.2025 - 08.2025
  • Providing one on one support and counselling, engage young people in early intervention programs, provide pratical support with daily life challeneges, facilitate group sessions and peer support activities

Cashier

Bunnings
Fairfield Waters, Qld
06.2024 - 06.2024
  • Operating POS system to accurately process sales and refunds, provide product and store information to assist customer enquiries, Handling cash, Efptos and other payment methods efficiently and securely

Residential Youth Worker

IFYS
Townsville, QLD
02.2024 - 04.2024
  • Provide emotional and practical support, ensure safety and supervisions

Residential Youth Worker

AbilitiesNQ
Townsville, QLD
09.2022 - 04.2024
  • Provide emotional and practical support, ensure safety and supervisions

Childcare Educator

Lutheran Church Queensland
Townsville, QLD
05.2022 - 06.2023
  • Structured play based activities, Ensuring childrens safety and wellbeing, recording daily observations and learning outcomes

Residential Youth Worker

Healthcare Australia
Townsville, QLD
12.2019 - 09.2022
  • Assist clients with personal care tasks, Supporting clients in community activities, implementing individual support plans

Disability Support Worker

Mercy
11.2020 - 04.2022
  • Assist clients with personal care tasks, Supporting clients in community activities, implementing individual support plans

Disability Support Worker

Selectability
Townsville, QLD
01.2020 - 06.2020
  • Assist clients with personal care tasks, Supporting clients in community activities, implementing individual support plans

Disability Support Worker

Open Minds
Townsville, QLD
08.2018 - 01.2019
  • Assist clients with personal care tasks, Supporting clients in community activities, implementing individual support plans

Residential Youth Worker

Safe Places
Townsville, Qld
12.2017 - 12.2018

Out of School Hours Care Worker

PCYC
Townsville, QLD
12.2016 - 12.2017

Functions Waitress

Rydges Hotel
Townsville, Qld
12.2014 - 12.2016

Waitress

Toms Tavern
Townsville, QLD
12.2014 - 12.2015
  • Provided exceptional customer service in a fast-paced dining environment.

Hospitality Food Attendent

Rajah Kebab
Townsville, QLD
12.2013 - 12.2014
  • Managed table assignments and ensured timely food delivery to patrons.
  • Crafted specialty coffee beverages using espresso machines and grinders.

Cashier

Bunnings Domain
Townsville, QLD
12.2010 - 12.2013
  • Operated cash register and processed customer transactions efficiently.

Education

Diploma of Youth Work -

TAFE Queensland
QLD
12-2017

Certificate 3 in Business -

Gold Training
Townsville
12-2015

Skills

  • Collaboration
  • Interpersonal
  • Organising and prioritising
  • Problem solving
  • Time management
  • Computer proficiency
  • customer service
  • Adaptability and flexibility

Certification

  • Ndis Worker Orientation Module: Quality, safety and you
  • Ndis - supporting safe and enjoyable meals
  • Ndis - effective communication
  • Hand hygeine and infection control
  • Ndis Workplace Health and safety ( WHS)
  • Registration Certificate
  • Police Check
  • Blue Card
  • Yellow Card
  • License
  • Vaccinations

Accomplishments

  • Customer Service Award Bunnings

Timeline

Disability Support Worker

Transformative Nursing
09.2025 - Current

AOD Youth Worker

Salvation Army
07.2025 - 08.2025

Residential Youth Worker

Wellways
02.2025 - Current

Cashier

Bunnings
06.2024 - 06.2024

Residential Youth Worker

IFYS
02.2024 - 04.2024

Residential Youth Worker

AbilitiesNQ
09.2022 - 04.2024

Childcare Educator

Lutheran Church Queensland
05.2022 - 06.2023

Disability Support Worker

Mercy
11.2020 - 04.2022

Disability Support Worker

Selectability
01.2020 - 06.2020

Residential Youth Worker

Healthcare Australia
12.2019 - 09.2022

Disability Support Worker

Open Minds
08.2018 - 01.2019

Residential Youth Worker

Safe Places
12.2017 - 12.2018

Out of School Hours Care Worker

PCYC
12.2016 - 12.2017

Functions Waitress

Rydges Hotel
12.2014 - 12.2016

Waitress

Toms Tavern
12.2014 - 12.2015

Hospitality Food Attendent

Rajah Kebab
12.2013 - 12.2014

Cashier

Bunnings Domain
12.2010 - 12.2013

Diploma of Youth Work -

TAFE Queensland

Certificate 3 in Business -

Gold Training
Charlotte Roberts