Charlotte Rourke
19A Edward St The Oaks,NSW
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
Dental Assistant
Smiles Group Orthodontics And Specialists
2024.02 - Current
- Casual Employment 1-3 days per week.
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Assisted dentist and oral hygienist to complete debonds, bond ups, oral cleans, RME's and TWB's, aligners and adjustments.
- Sterilised rooms and prepped equipment and instruments for 40 procedures daily.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Cleaned and sanitised dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make retainers.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
- Assisted dentists by passing instruments and suctioning intraoral fluids.
Sandwich Artist
Subway
2020.08 - Current
- Trained to complete the weekly inventory, read and correct the WISR, order and put through stock deliveries, and open and close the store.
- Managed stores on temporary basis.
- Maintained a clean and organised workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Increased speed of service through effective multitasking and time management skills.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Serving Assistant
Woolworths
2017.10 - 2020.07
- I gained invaluable experience as a Serving Assistant at Woolworths for over 3 years
- I embraced all opportunities which provided me with the ability to work in many different areas of the organisation such as, the Front Desk, Self-Checkout and Checkout Operator
- These roles gave me crucial experience in cash handling, customer service and working within a team
- I learned how to manage challenging situations where a successful outcome was always achieved
- Working with a diverse range of people in multiple areas, strengthened my skills and knowledge in customer relations.
- Enhanced customer satisfaction by promptly attending to their needs and providing exceptional service.
- Contributed to a positive work atmosphere by maintaining a professional demeanor and collaborating effectively with team members.
- Demonstrated excellent time management skills while balancing multiple responsibilities during peak hours of operation.
Education
Magdalene Catholic College
Narellan, NSW12.2020
Bachelor of Social Science -
University of Wollongong
Wollongong, NSWCertificate 3 Dental Assisting
Foundation Education
QueenslandSkills
- Passionate, enthusiastic and committed to everything I do.
- Excellent team player who is capable of working quickly and multi-tasking.
- Exceptional social skills to work effectively as a team leader.
- High work ethic and strong moral compass.
- Committed to an effective time management regime to suit the dynamics of the role.
- Helpful, patient and supportive, ensuring that every customer has a positive customer service experience.
Strengths include:
- Understanding the importance of sterilisation and the principles and practices of infection prevention and control
- Prepare and assist with dental procedures.
- Assisting with administration in dental practice.
- Constructing retainer models.
- Customer Service
- Effective Multi-Tasking
- Teamwork and Collaboration
- Health and Safety Compliance
- Reliability and Punctuality
References
- Janene Mahon, 0417 442 043
- Bernadine Dabrowski, 0431 614 646
Training
- Committed and currently undertaking further training in a Certificate III in Dental Assisting through an online college Foundation Education.
- Successfully completed 'Subway University' training in exceptional customer service, food handling, ordering and managing stock and teamwork.
- Successfully completed all modules of learning as an employee of Woolworths including but not limited to; customer service, OH&S, management of money and teamwork skills.
Timeline
Dental Assistant
Smiles Group Orthodontics And Specialists
2024.02 - Current
Sandwich Artist
Subway
2020.08 - Current
Serving Assistant
Woolworths
2017.10 - 2020.07
Magdalene Catholic College
Bachelor of Social Science -
University of Wollongong
Certificate 3 Dental Assisting
Foundation Education
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