Charlotte Sykes
Perth
Summary
Bachelor of Science Nursing student, bringing strong interpersonal skills and dedication to a Medical Receptionist role in a patient-focused healthcare environment. Supports patients and medical teams with a positive attitude, clear communication, and strong attention to detail. Recognised for reliability, compassion, and professionalism, and committed to providing a welcoming front-desk experience while ensuring high-quality care for every patient.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Event Assistant
Mayflower Weddings & Events
Bunbury, WA
01.2025 - 02.2026
- Assisted in coordinating event logistics, ensuring seamless execution of weddings and corporate functions.
- Supported vendor management by communicating needs and confirming arrangements for events.
- Collaborated with team members to prepare venues, including setup and breakdown of decorations and equipment.
- Managed guest registration processes, providing exceptional customer service throughout events.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
Store Manager
Lovisa Pty Ltd
Busselton, WA
06.2023 - 12.2024
- Oversaw daily store operations at Lovisa, directing a team and upholding customer service standards across all shifts
- Maintained accurate records, reporting and workplace documentation in line with company procedures
- Handled customer enquiries and concerns professionally using clear communication and problem-solving skills
- Managed competing priorities in a busy environment while maintaining calm and organised workflows
- Supported staff training, workplace procedures and consistent service delivery
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Team Leader
Benefit Cosmetics
Perth, WA
05.2022 - 05.2023
- Managed client appointments, consultations and service preparation at Benefit Cosmetics, keeping a high-volume schedule running on time
- Maintained accurate client records and treatment notes, ensuring information was current and accessible for each appointment
- Provided one-on-one support while maintaining privacy, comfort, confidentiality and professionalism
- Communicated clearly with clients to explain services, aftercare and follow-up information
- Maintained high standards of hygiene, cleanliness and professional presentation
Assistant Store Manager
Billini Shoes
Karrinyup, WA
10.2021 - 05.2022
- Supported daily store operations, including customer enquiries, stock handling and administrative tasks
- Assisted with staff coordination, training and workflow management
- De-escalated customer concerns with patience and empathy, resolving issues professionally on the spot
- Maintained accurate cash handling, store presentation and workplace procedures
- Balanced customer service, team support and operational duties in a busy environment
Education
Bachelor of Science - Nursing
Edith Cowan University
Joondalup, WA11-2028
Diploma of Health Science - Clinical Nutrition
Endeavour College of Natural Health
East Perth, WA11-2025
Certificate III in Beauty Services -
North Metropolitan TAFE
Perth, WA12-2018
Certificate II in Community Services -
The Australian YMCA Institute of Education And Training
Busselton, WA12-2016
Certificate II Skills For Vocational Pathways -
The Australian YMCA Institute of Education And Training
Busselton, WA12-2016
Skills
- Customer service
- Teamwork and collaboration
- Strong work ethic
- Self-driven and motivated
- Interpersonal communication
- Time management
- Problem-solving
- Reliability
- Organisational skills
- Active listening
- Effective communication
- Adaptability and flexibility
Certification
- WA Full C-A Class Driver’s Licence
National Police Clearance Certificate, cleared February 2026 - WA Health Criminal Record Screening Card, cleared February 2026
- NDIS Worker Screening Check, cleared February 2026
- Basic Life Support and CPR, current March 2026 to March 2027
- Manual Handling Certificate, current March 2026 to March 2027
- Current immunisation history record completed and up to date, including COVID-19 vaccination
- Tuberculosis screening completed with negative result
Languages
English
Native or Bilingual
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- Reading
- Photography
- Cake Decorating
Timeline
Event Assistant
Mayflower Weddings & Events
01.2025 - 02.2026
Store Manager
Lovisa Pty Ltd
06.2023 - 12.2024
Team Leader
Benefit Cosmetics
05.2022 - 05.2023
Assistant Store Manager
Billini Shoes
10.2021 - 05.2022
Bachelor of Science - Nursing
Edith Cowan University
Diploma of Health Science - Clinical Nutrition
Endeavour College of Natural Health
Certificate III in Beauty Services -
North Metropolitan TAFE
Certificate II in Community Services -
The Australian YMCA Institute of Education And Training
Certificate II Skills For Vocational Pathways -
The Australian YMCA Institute of Education And Training