Charlotte Gorman
Fairfield
Summary
Experienced in customer service roles, possessing a unique skill set that excels in fast-paced work environments and leadership-based positions. Motivated by building strong and personable relationships, consistently striving to connect with individuals encountered. Proven track record of delivering exceptional service, dedicated to providing outstanding support and exceeding customer expectations.
Overview
8
8
years of professional experience
Work History
Traffic Controller
Trafficca Road Services
06.2023 - Current
- A construction-based environment involving, dedicated teamwork, understanding set instructions and plans, having the ability to delegate and be a leader when needed
- This role also included filling numerous forms and other office-like activities.
Console Worker
BP Footscray
03.2022 - 06.2023
- This typical customer service role titled an attendant of fuel, included pos like systems enhancing my knowledge in cash handling and order taking
- Other daily tasks would include surveying fuel pumps as well as car volumes, meeting new people every day, assisting with refuelling cars, stocking shelves, working behind the counter and barista made coffee
Crew member
Salty Dog Café
11.2021 - 03.2022
- This role involves a front of house experience, barista experience, preparing food, light kitchen duties, greeting customers, and retail like duties
Crew member
Amities Textiles
09.2021 - 03.2022
- This role involves a front-of-house experience, barista experience, preparing food, light kitchen duties and greeting customers
- As well as Small amounts of retail experience, including folding and handling fabrics
Crew member
Torquay McDonald
07.2019 - 12.2021
- This role entailed a front-of-house experience, packaging and preparing food, barista experience and greeting customers
- Achievements: Café trained
Disabilities Carer
01.2017 - 12.2021
- Casual carer for my sister with severe disabilities
Work Experience
Magistrates Court
01.2019 - 01.2019
- Two weeks of work experience in the court, which involved sitting in on court discussion and taking place in the legal practices
Education
Completed year 12 VCE certificate -
Surf Coast Secondary College
Bachelor of Arts - visual arts, literature, gender studies
Victoria University
Footscray, VIC11-2025
Skills
- High work ethic
- Ability to work in high pressure situations
- High interpersonal skills
- Excellent customer service skills
- Reliable and adaptable
- Great communicator
- High leadership skills
- Friendly and approachable
Qualifications And Certificates
- Probation ‘drivers’ licence (P3), 01/01/23
- Barista course, Surf Coast Secondary, school program, 01/01/19
- Mental health aid certificate, 01/01/18
- Responsible Serving of Alcohol Certificate, Best restaurant training, Geelong, 01/01/22
Timeline
Traffic Controller
Trafficca Road Services
06.2023 - Current
Console Worker
BP Footscray
03.2022 - 06.2023
Crew member
Salty Dog Café
11.2021 - 03.2022
Crew member
Amities Textiles
09.2021 - 03.2022
Crew member
Torquay McDonald
07.2019 - 12.2021
Work Experience
Magistrates Court
01.2019 - 01.2019
Disabilities Carer
01.2017 - 12.2021
Completed year 12 VCE certificate -
Surf Coast Secondary College
Bachelor of Arts - visual arts, literature, gender studies
Victoria University
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