Charlotte Harvey
Mindarie,Australia
Summary
Dedicated dental receptionist with a strong focus on teamwork and a commitment to providing exceptional patient care. Seeks an opportunity to apply training and administrative skills (Dental4Windows) in an established medical practice. Committed to delivering excellent support, strives to create a relaxed and comfortable environment for patients.
Overview
10
10
years of professional experience
Work History
Receptionist
Iluka Dental Centre
Iluka, WA
06.2023 - Current
- Provided excellent customer service to create positive experiences and build patient trust.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Completed patient referrals to other medical specialists.
- Managed patient billing processes for timely, accurate payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Dental Assistant
AV Dental/Sky Orthodontics
Wanneroo, WA
10.2020 - 06.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Store Manager
SUBWAY®Restaurants
Yanchep, WA
02.2020 - 10.2020
- Au Pair
- Private family
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Au Pair
Private Family
Alkimos, WA
07.2019 - 02.2020
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children's areas neat and clean.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
Receptionist
Oakland Park Golf Club
United Kingdom
04.2016 - 02.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Beauty Advisor
Benefit Cosmetics
United Kingdom
10.2014 - 04.2016
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Education
A Level - Law (Pre-Law)
Priestley College
United Kingdom2015
A Level - Psychology
Priestley College
United Kingdom2015
Skills
- Time Management
- Telephone Skills
- Verbal and Written Communication
- Data Inputting
- Microsoft Office
- Reception Desk Management
Timeline
Receptionist
Iluka Dental Centre
06.2023 - Current
Dental Assistant
AV Dental/Sky Orthodontics
10.2020 - 06.2023
Store Manager
SUBWAY®Restaurants
02.2020 - 10.2020
Au Pair
Private Family
07.2019 - 02.2020
Receptionist
Oakland Park Golf Club
04.2016 - 02.2018
Beauty Advisor
Benefit Cosmetics
10.2014 - 04.2016
A Level - Law (Pre-Law)
Priestley College
A Level - Psychology
Priestley College