Lloyd Ryan Durandar
Risk Analyst
Spearwood
Summary
Dynamic team player with a strong commitment to leadership and achieving successful outcomes. Quick to grasp new ideas and concepts, consistently delivering innovative and creative solutions. Demonstrates exceptional initiative and high motivation, effectively managing tight deadlines and performing well under pressure. Committed to enhancing team dynamics while ensuring productivity and excellence in task execution.
Overview
11
11
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Risk Analyst
Zeller
06.2024 - 09.2025
- Ensured adherence to regulatory requirements by conducting regular reviews of policies, procedures, and controls related to risk management practices within the organization.
- Investigated allegations to check validity and recommend actions to minimize risk.
- Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.
- Evaluated regulatory compliance across operations, ensuring adherence to industry standards and minimizing legal risks.
Fraud Protection Representative
American Express International
01.2022 - 06.2024
- Company Overview: Bonifacio Global City, Taguig
- The job involves detecting and resolving fraud activity for U.S card members through reviewing charges, serving calls, and conducting risk assessments. The role includes building relationships with customers, making decisions on fraud claims, approving transactions, and maintaining accounts. The job requires minimizing credit and fraud risk and resolving cases within the assigned limit.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Customer Service Representative
PayPal
08.2019 - 01.2022
- Company Overview: Muntinlupa City
- The job entails delivering top-notch customer service through various channels, building relationships, meeting targets, documenting information, and adapting to changing situations while identifying opportunities to offer products based on customer needs. Job also entails review and assessment of customer transactions and account behavior.
Customer Service Representative
Genpact LLC
09.2017 - 08.2019
- Company Overview: Muntinlupa City
- Answered product and service questions and offered information on related products and services. Maintained a customer account information database (incl. canceling and updating customer accounts) follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.
Technical Support Representative
IBEX Global INC.
01.2015 - 09.2017
- Company Overview: Paranaque
- Provides troubleshooting support for customer that are having technical issues. The job includes identifying hardware and software solutions, diagnosing and repairing faults, and resolving network issues.
Education
College Degree - Computer Networking
AMA Computer Learning Center
05-2011
High School Graduate -
Our Lady of The Lake School
04-2009
Elementary Graduate -
Cupang Elementary School
04-2005
Skills
- Experienced in creating documents and presentations using Microsoft tools
- Support resolution skills
- Systematic troubleshooting expertise
Problem-solving
Time management
Adaptability and flexibility
Professionalism
Certification
Caregiving
Personal Information
Languages
5,4
Timeline
Caregiving
06-2025
Risk Analyst
Zeller
06.2024 - 09.2025
Fraud Protection Representative
American Express International
01.2022 - 06.2024
Customer Service Representative
PayPal
08.2019 - 01.2022
Customer Service Representative
Genpact LLC
09.2017 - 08.2019
Technical Support Representative
IBEX Global INC.
01.2015 - 09.2017
College Degree - Computer Networking
AMA Computer Learning Center
High School Graduate -
Our Lady of The Lake School
Elementary Graduate -
Cupang Elementary School