Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
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Lloyd Ryan Durandar

Risk Analyst
Spearwood

Summary

Dynamic team player with a strong commitment to leadership and achieving successful outcomes. Quick to grasp new ideas and concepts, consistently delivering innovative and creative solutions. Demonstrates exceptional initiative and high motivation, effectively managing tight deadlines and performing well under pressure. Committed to enhancing team dynamics while ensuring productivity and excellence in task execution.


Overview

11
11
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Risk Analyst

Zeller
06.2024 - 09.2025
  • Ensured adherence to regulatory requirements by conducting regular reviews of policies, procedures, and controls related to risk management practices within the organization.
  • Investigated allegations to check validity and recommend actions to minimize risk.
  • Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.
  • Evaluated regulatory compliance across operations, ensuring adherence to industry standards and minimizing legal risks.

Fraud Protection Representative

American Express International
01.2022 - 06.2024
  • Company Overview: Bonifacio Global City, Taguig
  • The job involves detecting and resolving fraud activity for U.S card members through reviewing charges, serving calls, and conducting risk assessments. The role includes building relationships with customers, making decisions on fraud claims, approving transactions, and maintaining accounts. The job requires minimizing credit and fraud risk and resolving cases within the assigned limit.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Customer Service Representative

PayPal
08.2019 - 01.2022
  • Company Overview: Muntinlupa City
  • The job entails delivering top-notch customer service through various channels, building relationships, meeting targets, documenting information, and adapting to changing situations while identifying opportunities to offer products based on customer needs. Job also entails review and assessment of customer transactions and account behavior.

Customer Service Representative

Genpact LLC
09.2017 - 08.2019
  • Company Overview: Muntinlupa City
  • Answered product and service questions and offered information on related products and services. Maintained a customer account information database (incl. canceling and updating customer accounts) follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.

Technical Support Representative

IBEX Global INC.
01.2015 - 09.2017
  • Company Overview: Paranaque
  • Provides troubleshooting support for customer that are having technical issues. The job includes identifying hardware and software solutions, diagnosing and repairing faults, and resolving network issues.

Education

College Degree - Computer Networking

AMA Computer Learning Center
05-2011

High School Graduate -

Our Lady of The Lake School
04-2009

Elementary Graduate -

Cupang Elementary School
04-2005

Skills

    • Experienced in creating documents and presentations using Microsoft tools

    • Support resolution skills

    • Systematic troubleshooting expertise

  • Problem-solving

  • Time management

  • Adaptability and flexibility

  • Professionalism

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Certification

Caregiving

Personal Information

Languages

5,4

Timeline

Caregiving
06-2025

Risk Analyst

Zeller
06.2024 - 09.2025

Fraud Protection Representative

American Express International
01.2022 - 06.2024

Customer Service Representative

PayPal
08.2019 - 01.2022

Customer Service Representative

Genpact LLC
09.2017 - 08.2019

Technical Support Representative

IBEX Global INC.
01.2015 - 09.2017

College Degree - Computer Networking

AMA Computer Learning Center

High School Graduate -

Our Lady of The Lake School

Elementary Graduate -

Cupang Elementary School
Lloyd Ryan DurandarRisk Analyst