Charmaine Doherty
Southport,Australia
Summary
Proven track record at Accor Hotels, excelling in building robust customer relationships and driving sales conversions. Expert in Sihot Flex and Microsoft Office, with a knack for problem-solving and maintaining composure under pressure. Achieved consistent customer satisfaction through exceptional communication and organizational skills.
Overview
6
6
years of professional experience
Work History
Group Sales Executive
Accor Hotels
Gold Coast, QLD
08.2023 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated contracts and closed agreements to maximise conversion.
- Responded promptly to inquiries from potential customers
- Drove sales and services by communicating with customers using a strategic and organised approach.
- Acted as a liaison between the customer and cross-functional internal teams.
- Cultivated relationships with existing key accounts and clients to encourage repeat business.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Organised site inspections with multiple hotel teams nationwide
- Prepared and communicated pipeline updates to my director.
Groups Reservations Consultant
Accor Hotels
Gold Coast, Queensland
05.2023 - 08.2023
- Maintained client accounts by obtaining, recording and updating group reservation requirements and financial information.
- Entered reservations into the PMS accurately
- Communicating effectively with internal and external stakeholders in terms of problem solving
- Managed time effectively coordinating multiple groups at the one time
- Strengthening relationships with internal and external stakeholders verbally
- Answer inbound calls using excellent phone etiquette
- Uses Sihot Flex, Ivvy and Microsoft Excel and Outlook for most tasks
ALLRES Consultant
Accor Hotels
Gold Coast, QLD
03.2019 - 05.2023
- Converted calls to reservations by leveraging knowledge of amenities and services to help customers select suitable accommodation.
- Extensive Working knowledge of Central Res, Corporate Res, Trade Res and Live@
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Transmitted information or documents to customers through email
- Maintained customer loyalty by quickly resolving complaints and service issues.
- Consistently met KPIs for call time, number of calls answered and email responses
- Built rapport and strengthened relationships with internal and external stakeholders
Education
High School Diploma -
Maryborough State High School
Maryborough, QLD12.2013
Skills
- Takes Accurate Decisive Action
- Strong Problem-Solving Skills
- Detail Oriented
- Strong Verbal and Written Communication
- Excellent Time Management
- Active Listening
- Strong Organisational Skills
- Professional at Microsoft Office Suite
- Calm Under Pressure
- Strong Rapport Building
- Strong Phone and Email Etiquette
- Extensive Knowledge of Sihot Flex, Opera and Ivvy
- Professional networking
Timeline
Group Sales Executive
Accor Hotels
08.2023 - Current
Groups Reservations Consultant
Accor Hotels
05.2023 - 08.2023
ALLRES Consultant
Accor Hotels
03.2019 - 05.2023
High School Diploma -
Maryborough State High School
Similar Profiles
Delilah WembriDelilah Wembri
Housekeeping Room Attendant at Accor HotelsHousekeeping Room Attendant at Accor Hotels
Bryana BakerBryana Baker
Assistant Outlets Manager at Accor HotelsAssistant Outlets Manager at Accor Hotels
Sofia Hernandez RangelSofia Hernandez Rangel
Chef Assistant at Accor HotelsChef Assistant at Accor Hotels