Charoli Vagana
Perth
Summary
Proven team leader at Campion Education, adept in relationship building and cash handling, enhanced team success through effective conflict resolution and responsibility delegation. Demonstrated ability to increase revenue and foster customer loyalty at Telstra by leveraging exceptional service and upselling strategies.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Telstra Shop
01.2023 - 05.2025
- Managed customer inquiries, complaints, and returns professionally.
- Processed transactions with precision while ensuring superior customer service.
- Increased revenue by building strong client relationships and providing exceptional service.
- Assisted customers in finding products.
- Worked with team members to foster a seamless store environment.
- Supported customers in making informed choices through extensive product knowledge and comparisons.
Kitchen Hand
KFC
12.2022 - 04.2023
- Maintained hygiene standards by thoroughly cleaning dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils regularly.
- Ensured a tidy workspace through regular surface cleaning and supply organization.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Worked alongside kitchen team to maintain efficient operation during busy times.
- Coordinated multiple tasks efficiently.
Team Member
Wild Kidz
09.2022 - 02.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Team Leader
Campion Education
12.2022 - 01.2023
- Assessed team success metrics and offered constructive feedback.
- Delegated responsibilities based on individual strengths and expertise.
- Facilitated conflict resolution to promote a cooperative team atmosphere.
- Cultivated a respectful and understanding environment, ensuring a diverse and inclusive team.
Education
Certificate III - Legal Services
North Metro Tafe
Perth, WAHigh School Certificate -
Girrawheen Senior High School
Girrawheen, WA10.2023
Skills
- Cash handling
- Goal oriented
- Relationship building
- Stock management
- Cash register operation
- Processing payments
- Customer needs assessment
- Upselling strategies
- Reliable and responsible
- Team cooperation
- Honest and dependable
Timeline
Sales Assistant
Telstra Shop
01.2023 - 05.2025
Kitchen Hand
KFC
12.2022 - 04.2023
Team Leader
Campion Education
12.2022 - 01.2023
Team Member
Wild Kidz
09.2022 - 02.2023
Certificate III - Legal Services
North Metro Tafe
High School Certificate -
Girrawheen Senior High School
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