Summary
Overview
Work History
Education
Skills
Timeline
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Chase Wallis

Melbourne,VIC

Summary

Dynamic and customer-focused Sales Administrator with a diverse background in addressing customer inquiries, delivering accurate quotations, and leveraging extensive product knowledge to enhance client satisfaction. Proven expertise in resolving customer disputes and efficiently processing sales orders and contracts, ensuring seamless operations. Highly organized professional known for developing and implementing innovative strategies that optimize account management and streamline automation. Committed to driving sales growth and fostering positive customer relationships through exceptional service and attention to detail.

Overview

7
7
years of professional experience

Work History

Customer Service/Sales Administrator

Emerson Coaching
08.2024 - Current
  • Handled 80+ inbound/outbound calls daily
  • Trained new personnel regarding company operations, policies and services.
  • Created and maintained data entry logs to track data entry activities.
  • Managed debt collection, sales follow ups, created automation and multiple marketing pipelines.

Retail Sales Associate

Koko Black
11.2023 - 07.2024
  • Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.
  • Maintained up-to-date knowledge of all retail promotions and relevant allergen information for 150+ products.
  • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in an increase in sales.
  • Answered questions about store policies and addressed customer concerns.

Key Holder

Merchant 1948
11.2021 - 11.2023
  • Demonstrated excellent customer service skills in a fast-paced environment.
  • Communicated effectively with customers and coworkers to ensure an enjoyable shopping experience.
  • Utilized up-selling and cross-selling techniques to routinely hit 120% of KPIs.
  • Performed cashier duties in a high-volume retail environment.

Key Holder

The Store of Requirement
06.2018 - 10.2021
  • Oversaw stock replenishment, visual merchandising and stock management on shop floor.
  • Trained and supervised 20 staff, resulting in improved customer service and increased sales.
  • Managed cafe space and birthday parties.
  • Trained and coached new staff on food safety protocols.

Education

Bachelor of Arts - Animation and Interactive Media

RMIT
Melbourne, VIC
12.2023

Skills

  • Scheduling
  • Account updating
  • Complaint resolution
  • Problem-solving
  • Handling Databases
  • Marketing strategy
  • Sales support
  • Interpersonal communication
  • Computer Proficiency

Timeline

Customer Service/Sales Administrator

Emerson Coaching
08.2024 - Current

Retail Sales Associate

Koko Black
11.2023 - 07.2024

Key Holder

Merchant 1948
11.2021 - 11.2023

Key Holder

The Store of Requirement
06.2018 - 10.2021

Bachelor of Arts - Animation and Interactive Media

RMIT

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Chase Wallis