Chelsea Angwin
Mordialloc,VIC
Summary
I am a young motivated individual who is currently looking for a full-time position. I believe I am a person who possesses a friendly and personable approach when dealing with customers and staff. Along with this, I am a knowledgeable and dedicated customer service professional with extensive experience in the logistics industry. I am a solid team player with an outgoing, positive demeanour with proven skills in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success. I also have a strong interest in community services and mental health awareness.
Overview
12
12
years of professional experience
Work History
Customer Service Sales Admin
Globe West
08.2024 - Current
- Answered customer inquiries regarding products, prices, availability, product uses and credit terms.
- Provided information about warranties, manufacturing specifications and usage instructions.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Provided excellent customer service by engaging in friendly conversations with patrons.
- Collaborated with team members to ensure efficient completion of tasks.
- Prepared purchase orders for replenishment of out-of-stock items.
- Order management
- Monitored stock levels throughout the day for reordering purposes.
- Quotes/Stock Check Assistance
- Assist the sales team with new sales and other phone lines.
- Respond to live chat queries.
- Managing payment and converting item fulfillments.
- Working within the sales admin team to manage orders in a way that enables stock reallocation to maximize sales opportunities.
- Covering and assisting in workloads when team members are on leave to ensure customers continue to receive appropriate assistance.
- Collaborate with warehouse/dispatch controller, coordinate deliveries, and ensure customer expectations are met.
- Working with sales managers to resolve customer issues and to manage their account, communicate processes.
- Answered incoming calls in a timely and professional manner.
Customer Service Officer (Riviana)
SunRice Group
12.2019 - 08.2024
- Order processing (through SAP)-Collaboration with internal teams to ensure accurate order fulfilment and delivery
- Handling customer order issues and logistics/transport
- Managing multiple inbox's and order enquiries
- Communication with customers and internal logistics department
- Answering customer questions
- Product knowledge
- Escalate/solve customer issues
- Update customer records-Deal with a high volume of inbound and outbound calls
- Responsible for the Riviana claims inbox
- Investigating all customer claims
- Processing credits/Debits
- Organise stock pick ups
- Generating daily reports for account managers using excel
- Training new staff members
- Organising and leading meetings
Receptionist (temporary Roll-covering Leave)
Technicolor
10.2019 - 11.2019
- First point of contact
- Directing phone calls
- Filing-Organising timesheets
- General reception duties
Administration Assistant
Massage Association of Australia
03.2018 - 10.2019
- Processing payments
- Health fund eligibility
- Provide essential details to potential clients
- Ensure client records are up to date
- Provide administrative support to senior leaders, including email correspondence, general memos, letters and forms
- Working with a wide range of health funds and provider numbers
- Ensuring all phone calls are directed to the correct department
- Handle Customer questions and complaints
- Maintaining confidentiality for all customers and healthcare providers
- Data entry
- Occupational health and Safety Officer
- Handling health fund membership applications
Waitress
Straight and Narrow Café
12.2017 - 10.2018
- Greet and seat customers
- Clean and reset tables between guests
- Preparing and serving food & drinks
- Taking food and beverage orders
- Cash Handling
- Clean and restock service area
Receptionist
Mckenzie Aged Care Group
10.2016 - 03.2017
- Answering and directing calls
- Welcome visitors
- Assisting colleagues with administrative tasks
- Credit Card voucher entries
- Filling documents and organisation
- Book meeting rooms
- Organise accommodation
- Organise catering for meetings-Controller of the Petty Cash
Receptionist
Melbourne's Leading Nanny Agency
05.2016 - 09.2016
- Answering and Directing Calls
- Greeting visitors
- Maintaining the reception area
- General office maintenance
- Processing Payments
- Organise filling and applicant entries
- Preparing nanny interviews
- Organise Merchandise
- Fill babysitting jobs and take babysitter bookings
Barista & Waitress
Trax 627 Café Carrum
12.2014 - 01.2016
- Barista-Waitressing
- Opening and closing the store
- Training new Staff
- Worked functions and catering
- Taking phone orders
- Processing payments
- Assisting with deliveries
Cashie
4 Cousins Supermarket Parkdale
03.2014 - 09.2014
- Cashier
- Working in the deli
- Greeting customers
- Product knowledge
- Handling customer questions or concerns
- Cleaning
Sandwich Maker
Subway Mordialloc
04.2013 - 06.2013
- Working at the cashier
- Cleaning
- Customer service
- Food Prepping
Education
Skills
- 4 Years SAP experience
- Customer Service experience
- Excellent verbal and written communication skills
- Proficient in Microsoft 365 (word excel, PowerPoint, Outlook and Teams)
- Strong problem-solving and decision-making abilities
- Positive and confident
- Highly Organized
- Self-Motivated
- Target driven
- Teamwork
- Conflict Resolution
- Interpersonal skills
- Multitasking
- Inbound Call Management
- Live Chat expirience
Timeline
Customer Service Sales Admin
Globe West
08.2024 - Current
Customer Service Officer (Riviana)
SunRice Group
12.2019 - 08.2024
Receptionist (temporary Roll-covering Leave)
Technicolor
10.2019 - 11.2019
Administration Assistant
Massage Association of Australia
03.2018 - 10.2019
Waitress
Straight and Narrow Café
12.2017 - 10.2018
Receptionist
Mckenzie Aged Care Group
10.2016 - 03.2017
Receptionist
Melbourne's Leading Nanny Agency
05.2016 - 09.2016
Barista & Waitress
Trax 627 Café Carrum
12.2014 - 01.2016
Cashie
4 Cousins Supermarket Parkdale
03.2014 - 09.2014
Sandwich Maker
Subway Mordialloc
04.2013 - 06.2013
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