Chelsea Carter
Camperdown
Summary
Dynamic Fresh Manager at Woolworth's Group with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in food safety and team leadership, motivated to improve customer satisfaction. Ready and eager for a new role with increased responsibility and the opportunity for career advancement with a growing team. Familiar with all aspects of running a successful department and able to improve operations with hard work,discipline, determination and expertise in department management. Customer-focused professional with successful 8 years career in the customer service sector.
Overview
8
8
years of professional experience
Work History
Fresh Manager/ Acting Customer Service Manager
Woolworths Group
06.2017 - Current
- Directed a large number of team members across multiple departments.
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Implemented process improvements, enhancing efficiency across all departments.
- Developed and executed training programs for new team members, fostering skill growth.
- Controlled all rostering aspect's.
- Answering telephones calls, booking appointments with brand reps.
- Controlled inventory cost by carefully managing spending and reducing waste.
- Maintained strict compliance with food safety regulations, conducting routine inspections and addressing potential issues promptly.
- Cash handling and eftpos.
- Established best practices for customer service, resulting in improved satisfaction scores.
Education
Certificate III - Hairdressing
Federation University Australia
VIC10-2014
Highscool -
Maryborough Education Center
Maryborough, VIC12-2013
Skills
- Promotional strategies
- Employee engagement
- Food safety
- Financial reports
- Coordinating schedules
- Team leadership
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Fresh Manager/ Acting Customer Service Manager
Woolworths Group
06.2017 - Current
Certificate III - Hairdressing
Federation University Australia
Highscool -
Maryborough Education Center
Awards
2019- Woolworth's managers conference Sydney
2014- Federation University hairdressing student of the year
Referee
Ashley Fryers
Woolwoths Manager
Ph: 0400 617 729
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