Chelsea Coates
CLYDE NORTH
Summary
Proven customer service expert from McDonald's Restaurant, adept in POS system operation and known for exceptional patience and empathy. Elevated customer satisfaction and increased revenue through outstanding service and efficient inventory management. Skilled in time management and flexible scheduling, ensuring high standards of customer assistance and operational efficiency.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Ghanda Clothing
10.2023 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed efficient cash register operations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service
McDonald's Restaurant
08.2020 - 09.2023
- Received multiple positive reviews acknowledging dedication to excellent customer service..
- Increased revenue through effective customer service and inventory management.
- Provided excellent customer service, resolving concerns promptly and professionally.
- Increased sales by providing exceptional customer service and product knowledge.
- Provided exceptional customer service by promptly resolving issues and complaints.
Education
Diploma of Education - Nursing
Chisholm Institute
Melbourne, VIC10-2025
No Degree - High School
Mount Erin College
Frankston, VIC10-2023
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- POS system operation
- Cash register operation
- Flexible schedule availability
Timeline
Retail Assistant
Ghanda Clothing
10.2023 - Current
Customer Service
McDonald's Restaurant
08.2020 - 09.2023
Diploma of Education - Nursing
Chisholm Institute
No Degree - High School
Mount Erin College
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